IT Applications Administrator

Company: Bay Area Legal Aid
Location: Oakland
Posted on: August 2, 2022

Job Description:

Job Description BayLegal seeks an experienced IT Applications Administrator who can excel in the following duties: Provides highly complex programming and support functions to support a Hybrid-cloud computing model as needed IT Applications Administrator to facilitate day-to-day business application use in a distributed network environment. Provides second-level end-user support for the most complex end-user application administration requests and requirements. Analyzes and resolves application data problems and leverages analytical tools to identify and document any trends to drive proactive problem resolution. Communicates with end-users and third-party vendors to obtain requirements for major projects and application updates. Works closely with vendors to resolve issues and manage deployments. Must be able to document detailed processes and procedures. Directly supports BayLegal end-users at the office or remote work site. Resolves Request/Incident tickets from users and provides telephone and onsite technical support to troubleshoot and fix the most complex application-use problems. Provides training on approved hardware and software applications. Performs all other related duties as required. Track, update and resolve end-user support requests via BayLegal's Salesforce Service Cloud ticket-tracking system. Travel to BayLegal Regional Offices is required. Qualifications and Abilities About the Successful Candidate Bachelor's degree, or an equivalent combination of education and experience. Must have received or be willing to receive and maintain up to date COVID-19 vaccination (including eligible boosters) by date of hire to be considered. Proof of vaccination required. At least 5-7 years of experience in providing technical support, managing networks, enterprise systems and cloud-based application services. Advanced knowledge of Microsoft Office 365 suite and administration. Proficient in Salesforce CRM application programming and DocuSign. Working knowledge of Microsoft Active Directory, Microsoft Windows Server 2016 & 2019, Microsoft Win10 operating systems, and IT security applications - MFA, VPN & SSO. Manage multiple projects simultaneously while maintaining high-level customer service standards. Hands-on, results-oriented problem solver with excellent time management skills. Strong interpersonal skills, positive attitude, and an ability to work collaboratively and independently with a dynamic team. Ability to work successfully in an IT Team environment. Humility in working with colleagues and clients across the spectrum of diversity, including race, ethnicity, gender identity, sexual orientation, socio-economic status, immigrant status, religious identity, physical and mental disabilities, and/or limited English proficiency. Excellent customer service orientation, professionalism as a core competency. Excellent writing and presentation skills for crafting effective messages and instructions for diverse professional non-IT end-users. Demonstrated ability to safeguard sensitive information and work with professionalism and integrity. COVID-19 work: BayLegal is committed to the health and safety of our staff, clients, and community. BayLegal has implemented detailed health and safety protocols to minimize risk of exposure and has an evolving plan for expanding local office reception hours to the public and increased in-person activities in our offices and community-based advocacy sites. Employees are expected to reside in California and at a distance allowing them to commute to their physical BayLegal base location and service delivery locations as needed and in compliance with public health advisories. During the initial phase employees are expected to be in the offices a minimum of two days per week. Due to the COVID-19 crisis and its impact on personal lives, BayLegal is open to providing flexibility regarding work schedules to the extent feasible for the position. Compensation and Benefits: We offer a diverse, family friendly environment, and compensation based on competitive public interest salaries along with a generous benefits package. The estimated annual salary is $85,000 - $95,000 (placement in range determined primarily by years of related experience). BayLegal's benefits package 100% employer covered medical, dental, and life insurance for employees and up to 40-50% for dependents; long term disability insurance; stipends for bilingual employees whose language skills are used in the provision of work tasks; student debt repayment program; dependent childcare employer contribution program and 401k retirement plan following first year. Paid leave policy includes sick leave; parental leave; 14 holidays each year and vacation (starting at 13 days and increasing with additional years of employment). Application Instructions : BayLegal thrives on our diversity, and we are proud to be an equal opportunity employer. We are committed to building a culturally diverse workplace and strongly encourage women, LGBTQIA (Lesbian, Gay, Bisexual, Trans, Queer, Intersex, Asexual) and QTBIPOC (Queer, Trans, Black, Indigenous, and People of Color) individuals, veterans, individuals who have been impacted by the criminal justice system, persons with disabilities, and persons from other underrepresented groups to apply. We are committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law. If you require a reasonable accommodation as part of the application process, please contact BayLegal's Human Resources Manager at: (510) 250-5225. BayLegal will begin reviewing applications upon receipt and continue until the position is filled. Please submit (1) cover letter including your required response to question below (no page limit), (2) resume, (3) references, and (4) writing sample through BayLegal's career application portal. As your writing sample, please submit an example of written instructions to a technical process for end-users. In your cover letter, you MUST incorporate the following the Diversity, Equity and Inclusion (DEI) question below : To ensure our organization is best serving our client populations, BayLegal strives to promote an ever evolving set of behaviors and attitudes amongst our staff, as well as policies that enable us to work effectively across cultures, with clients, with our coworkers, and with the community. We see this as a commitment to enhance the provision of our services to all clients; to raise the level of positive client outcomes; and to create an inclusive and respectful workplace in which differences are acknowledged and valued. Describe how your personal or professional experiences have prepared you to respectfully work with diverse colleagues and contribute to a culture of humility, diversity, equity, and inclusion in the workplace? Powered by JazzHR o7roCFLQu0

Keywords: Bay Area Legal Aid, Oakland , IT Applications Administrator, Other , Oakland, California