IT Applications Administrator
Company: Bay Area Legal Aid
Location: Oakland
Posted on: August 2, 2022
|
|
Job Description:
Job Description BayLegal seeks an experienced IT Applications
Administrator who can excel in the following duties: Provides
highly complex programming and support functions to support a
Hybrid-cloud computing model as needed IT Applications
Administrator to facilitate day-to-day business application use in
a distributed network environment. Provides second-level end-user
support for the most complex end-user application administration
requests and requirements. Analyzes and resolves application data
problems and leverages analytical tools to identify and document
any trends to drive proactive problem resolution. Communicates with
end-users and third-party vendors to obtain requirements for major
projects and application updates. Works closely with vendors to
resolve issues and manage deployments. Must be able to document
detailed processes and procedures. Directly supports BayLegal
end-users at the office or remote work site. Resolves
Request/Incident tickets from users and provides telephone and
onsite technical support to troubleshoot and fix the most complex
application-use problems. Provides training on approved hardware
and software applications. Performs all other related duties as
required. Track, update and resolve end-user support requests via
BayLegal's Salesforce Service Cloud ticket-tracking system. Travel
to BayLegal Regional Offices is required. Qualifications and
Abilities About the Successful Candidate Bachelor's degree, or an
equivalent combination of education and experience. Must have
received or be willing to receive and maintain up to date COVID-19
vaccination (including eligible boosters) by date of hire to be
considered. Proof of vaccination required. At least 5-7 years of
experience in providing technical support, managing networks,
enterprise systems and cloud-based application services. Advanced
knowledge of Microsoft Office 365 suite and administration.
Proficient in Salesforce CRM application programming and DocuSign.
Working knowledge of Microsoft Active Directory, Microsoft Windows
Server 2016 & 2019, Microsoft Win10 operating systems, and IT
security applications - MFA, VPN & SSO. Manage multiple projects
simultaneously while maintaining high-level customer service
standards. Hands-on, results-oriented problem solver with excellent
time management skills. Strong interpersonal skills, positive
attitude, and an ability to work collaboratively and independently
with a dynamic team. Ability to work successfully in an IT Team
environment. Humility in working with colleagues and clients across
the spectrum of diversity, including race, ethnicity, gender
identity, sexual orientation, socio-economic status, immigrant
status, religious identity, physical and mental disabilities,
and/or limited English proficiency. Excellent customer service
orientation, professionalism as a core competency. Excellent
writing and presentation skills for crafting effective messages and
instructions for diverse professional non-IT end-users.
Demonstrated ability to safeguard sensitive information and work
with professionalism and integrity. COVID-19 work: BayLegal is
committed to the health and safety of our staff, clients, and
community. BayLegal has implemented detailed health and safety
protocols to minimize risk of exposure and has an evolving plan for
expanding local office reception hours to the public and increased
in-person activities in our offices and community-based advocacy
sites. Employees are expected to reside in California and at a
distance allowing them to commute to their physical BayLegal base
location and service delivery locations as needed and in compliance
with public health advisories. During the initial phase employees
are expected to be in the offices a minimum of two days per week.
Due to the COVID-19 crisis and its impact on personal lives,
BayLegal is open to providing flexibility regarding work schedules
to the extent feasible for the position. Compensation and Benefits:
We offer a diverse, family friendly environment, and compensation
based on competitive public interest salaries along with a generous
benefits package. The estimated annual salary is $85,000 - $95,000
(placement in range determined primarily by years of related
experience). BayLegal's benefits package 100% employer covered
medical, dental, and life insurance for employees and up to 40-50%
for dependents; long term disability insurance; stipends for
bilingual employees whose language skills are used in the provision
of work tasks; student debt repayment program; dependent childcare
employer contribution program and 401k retirement plan following
first year. Paid leave policy includes sick leave; parental leave;
14 holidays each year and vacation (starting at 13 days and
increasing with additional years of employment). Application
Instructions : BayLegal thrives on our diversity, and we are proud
to be an equal opportunity employer. We are committed to building a
culturally diverse workplace and strongly encourage women, LGBTQIA
(Lesbian, Gay, Bisexual, Trans, Queer, Intersex, Asexual) and
QTBIPOC (Queer, Trans, Black, Indigenous, and People of Color)
individuals, veterans, individuals who have been impacted by the
criminal justice system, persons with disabilities, and persons
from other underrepresented groups to apply. We are committed to
equal employment opportunity and providing reasonable
accommodations to qualified candidates and employees pursuant to
applicable law. We value and encourage diversity and solicit
applications from all qualified applicants without regard to race,
color, gender, sex, age, religion, creed, national origin,
ancestry, citizenship, marital status, sexual orientation, physical
or mental disability, medical condition, military and veteran
status, gender identity or expression, genetic information, or any
other characteristic protected by federal, state, or local law. If
you require a reasonable accommodation as part of the application
process, please contact BayLegal's Human Resources Manager at:
(510) 250-5225. BayLegal will begin reviewing applications upon
receipt and continue until the position is filled. Please submit
(1) cover letter including your required response to question below
(no page limit), (2) resume, (3) references, and (4) writing sample
through BayLegal's career application portal. As your writing
sample, please submit an example of written instructions to a
technical process for end-users. In your cover letter, you MUST
incorporate the following the Diversity, Equity and Inclusion (DEI)
question below : To ensure our organization is best serving our
client populations, BayLegal strives to promote an ever evolving
set of behaviors and attitudes amongst our staff, as well as
policies that enable us to work effectively across cultures, with
clients, with our coworkers, and with the community. We see this as
a commitment to enhance the provision of our services to all
clients; to raise the level of positive client outcomes; and to
create an inclusive and respectful workplace in which differences
are acknowledged and valued. Describe how your personal or
professional experiences have prepared you to respectfully work
with diverse colleagues and contribute to a culture of humility,
diversity, equity, and inclusion in the workplace? Powered by
JazzHR o7roCFLQu0
Keywords: Bay Area Legal Aid, Oakland , IT Applications Administrator, Other , Oakland, California
Click
here to apply!
|