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Ward Clerk

Company: Cavalier Workforce Inc
Location: Oakland
Posted on: November 19, 2022

Job Description:

Job DescriptionJob Details :- Position: Ward ClerkLocation: Oakland, CADuration: 3 MonthsShift: Evening (3 Pm - 11:30 Pm)Job Summary 1. Customer Servicea. Utilizes innovative approaches to improve service delivery.b. Maintains a culture that improves teamwork and values diversity.c. accepts personal responsibility and accountability for customer service excellence.d. Creates an environment in which customers feel respected and diversity is valued.e. Communicates and listens effectively.f. Exhibits a flexible and proactive approach to changes in the workplace.g. Demonstrates an understanding of the organization's values and mission statement.h. Acknowledges the presence of customers and responds appropriately to their needs.i. Properly applies technical knowledge and skills.j. Takes initiative to 'go the extra mile' to meet customers' needs.k. Demonstrates reliability and professionalism.l. Promptly solves problems and resolves complaints. 2. Clericala. Prepares for and processes new admissions to the unit.---Coordinates admission of Category 1/Priority patients.---Assembles charts and patient name cards. ---Stamps patient forms with imprinter as necessary.b. Processes discharge and transfer paperwork.---Photocopies all necessary chart documents for transfers.---Disassembles charts upon discharge of patient and logs out charts completely and accurately.---Performs accurate manual patient discharge documentation when there is computer downtime.---Notifies Pathology and Admissions regarding autopsies.---Returns charts to charge nurse as needed for completion of PCS scores and charge sheets.---Distributes logged-out charts to appropriate department/files.c. Performs receptionist duties.---Answers telephones in a timely and courteous manner; transfers calls; records messages; refers calls appropriately per telephone etiquette policy and procedures.---Utilizes intercom system appropriately to route calls.---Responds immediately to emergencies by contacting appropriate personnel in a calm and efficient manner.---Maintains availability of unit reference information for easy access and prompt response to inquiries.---Screens parents and visitors per unit policy; appropriately refers visitors to charge nurse.---Informs and instructs visitors in visitation policies. Skills: Able to deal with public using Guest Relations approach. Knowledge of medical terminology. Computer knowledge. Strong verbal communication skills. Requirements: Education: High School degree or equivalent. (Required) Experience: 0 - 6 months experience (required) 6 - 12 months experience (preferred)

Keywords: Cavalier Workforce Inc, Oakland , Ward Clerk, Other , Oakland, California

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