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Appointing Setting Representative

Company: Careerbuilder-US
Location: Oakland
Posted on: November 22, 2022

Job Description:

Metabolic is a rapidly growing 100% remote $60MM+ metabolic optimization company seeking an outgoing, customer-first Appointment Setting Rep to call new customers and book appointments with our sales reps to ensure successful onboarding. This is an extraordinary opportunity for a fast-paced, coachable, and methodical go-getter, who loves helping others and getting paid while doing it! The appointments you book not only help our customers successfully hit their health and wellness goals but also help our sales reps hit their goals. Working remotely, each day you'll be given a list of qualified new customers, and will systematically call each, earning significant bonuses based on your performance.

If you don't like routine, repetition, and details... if you don't like process, like to be coached and be part of a team... and if you're not looking for a long-term role, then this is NOT the position for you.

However, if you're passionate about health and wellness, want to be part of our mission to make living healthy as easy as possible, help us hit our goal of building a billion-dollar brand by 2025, and you...

  • Embody the term 'People Person' because you're always warm and approachable...
    • Value a great customer experience and treat others the way you want to be treated...
    • Are tech savvy and know your way around a computer, quickly able to learn new tech skills...
    • Stay organized like no other because managing dates and details is your key to success...
    • Work with a sense of urgency, wondering why others can't get things down as fast as you do... ... then please read on as you're precisely the type of unique talent we're looking for.

      What are the Key Points?
      • Compensation: Earn $30,000 - $45,000 (combination of base + performance bonuses)
      • Location: 100% Remote (virtual team of 200+ with no corporate office)
      • Benefits: After 90 days, Health/Dental/Vision/Disability/Life + Matching 401k + Unlimited PTO
      • Hours: Standard shifts are Mon-Fri or Fri-Tues, 9 AM-5 PM EST or 1-9 PM EST
        • Culture: Human-first with High-Performing, Happy & Humble People (no jerks)
        • Personality: Obsessed with Details so We can Simplify the Complex for Others Who Will You Report Into?

          Hello, my name is Chad Wilbourn, Head of Sales, and I need your help. I've invested the last ten years into building world-class sales organizations for several Health and Wellness brands. I joined Metabolic three years ago to create an amazing sales and support team that allows our reps to do what they do best and close sales. In 2022, we've grown to over 100 sales reps, and your role is vital to their continued success.

          As an Appointment Setter, you'll work daily with our new customers, making calls and booking their onboarding appointments, as well as leaving detailed and cheerful messages that customers will gladly respond to. We'll provide you with excellent training and support and you'll provide a phenomenal first impression and customer experience, setting up our sales reps for success, and making yourself a valuable member of our team.

          What's the Team Environment Like?

          Having learned from my previous experiences, I've gone to great lengths to set up an environment that allows us to move quickly, avoid bottlenecks and have the tools we need to do our jobs best, including:
          • Extensive Training - Our detailed training will get you up to speed on our processes and technology, so you'll have the knowledge and tools to hit the ground running
          • World Class Sales Management Staff - Our Sales Directors are deeply passionate about helping our Appointment Setting Reps be incredibly successful and happy in their roles
          • Optimized Salesforce CRM - Our systems have been thoughtfully customized to make your day-to-day workflow and reporting a breeze
            • Technology - You'll work with the full suite of Microsoft products, as well as Zoom, Salesforce, Calendly, and other tools that help us succeed in a 100% remote environment
            • Collaborative and Positive Environment - Our sales team understands the importance of working together to solve problems, and we're known for having fun while doing it What's the Ideal Candidate's Background?

              If you were a superhero, you'd be known as the Organized Communicator, saving the world one pleasant customer interaction at a time! You have the unique power of always brightening customers' days, making them feel important and appreciated, while being equally fast and efficient, managing schedules and juggling phone calls with ease. Your powers are supercharged by your deft technical ability with the tools of your trade because having ANYTHING slow you down is your kryptonite!

              Just as importantly, you're extremely into health, wellness and/or fitness. You love experimenting with new habits, realize how important having an optimized daily routine is and simply can't get enough of this stuff. Perhaps you've had a health challenge that got you interested, or you've just always been highly passionate about health, wellness and fitness. Either way, your eyes are lighting up at the possibility of aligning your personal passion with your professional superpower.

              What Will You Be Working On?
              • Customer Outreach - You'll start each day with a dedicated queue of new customers assigned to you in Salesforce, making 150+ calls per day and leaving personalized messages
              • Appointment Booking - You'll schedule appointments for customers you reach using Outlook, Calendly and Salesforce, seamlessly coordinating our customers' and sales reps' availability
              • Live Transfers - For customers you reach who don't want to wait, you'll work with them in real-time, transferring them to available reps in the shortest amount of time possible What's Our Culture Like?

                We have a human-first culture that puts the needs of our team first. We combine dedicated time for deep work to deliver world-class performance with a standard set of rhythms that allow us to stay aligned, be transparent, and eliminate office politics. For example:

                Who Are We and How Are We Different?

                Our mission is simple: make living healthy easier than living unhealthy. We empower people to fix their own health with 4 key things that make us different than others in the health and wellness space:
                • Metabolism-First - After 11 years of trial-and-error with 500k+ people, we've found optimizing your metabolism delivers the results you want: feeling your best, looking your best, performing your best and living longer. Your metabolism is your inner compass for health, but most people don't understand how to read it; once you do, it'll tell you exactly how to thrive
                • Individualized-Approach - Paleo may work great for one person's metabolism, Vegan for another, Keto for another, etc. Everyone's different, so to achieve results that stick, those differences must be respected; if not, things will backfire. That's why our approach is 100% customized to the individual - there is no perfect program to find , it must be built to support how that person's unique metabolism works. This is where the usual one-size-fits-all solutions fail - they don't respect our very real individual differences
                  • Integrated Ecosystem - It's simply too hard to live healthy - lots of great individual solutions, but nothing is connected . We're left to stitch everything together, which is confusing. We simplify with our integrated ecosystem of offerings you need to optimize your metabolism. We started with nutrition, then exercise, then supplements, then coaching and are constantly adding new elements
                  • Unified Platform - Everything's combined into our proprietary Metabolic Optimization System ( MetabolicOS ) that unites practitioner wisdom and scientific research with machine learning to deliver a truly customized experience that helps dial in your metabolism at any stage of life We started 11 years ago with no centralized brand by launching products and services to solve one consumer problem at a time. Each one has been marketed separately under different brands. Now we're unifying them under our new brand Metabolic that will be supported by the launch of our flagship e-comm site in Q4:22 and our all-in-one digital subscription app in Q2:23, fueling our next leg of growth.

                    Requirements
                    • Excellent Phone Demeanor - A style and tone of voice and speaking that is very conversational, with a knack for warming up someone on the other side no matter how their day is going
                      • Computer Skills - Solid tech skills in tools such as Outlook, MS Teams, Zoom or other communication tools, with a strong aptitude for learning new tech skills quickly
                      • High-Quality Computer - Minimum 8GB of RAM ensuring Salesforce and other tools load quickly, along with a working high-quality camera and microphone
                      • Fast Internet Connection - Minimum of 1 MBPS download and 1 MBPS upload - check your speed here: https://www.speedtest.net
                      • Quiet & Professional Workspace - You'll be on the phone speaking with customers most of your day, so an environment free of distractions and noise is crucial to success in this role
                      • Driven to Excellence - An ownership mentality with a relentless inner drive to excellence that other people who aren't built that way find disturbingly intense :-)
                        • Exceptional Communication Skills - A perceptive listener who quickly synthesizes info and can formulate a methodical action plan that can be clearly articulated verbally and in writing
                        • Passion for Health, Fitness and Habits - An unquenchable thirst to improve your health and fitness with an intentional focus on constantly optimizing your daily habits and routines by Jobble

Keywords: Careerbuilder-US, Oakland , Appointing Setting Representative, Other , Oakland, California

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