Mobile Associate, Retail Sales - $1,500 Sign-On Bonus!
Company: TMobile
Location: Oakland
Posted on: January 18, 2023
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Job Description:
Be unstoppable with us! T-Mobile is synonymous with
innovation-and you could be part of the team that disrupted an
entire industry! We reinvented customer service, brought real 5G to
the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so
consider the career opportunity below as your invitation to grow
with us, make big things happen with us, above all, #BEYOU with us.
Together, we won't stop! This position is eligible for a $1,500
sign-on bonus after 90-days of employment*Limited time only*Job
OverviewMobile Associates (MA) work as a member of a Retail Team of
Experts to bring the T-Mobile brand to life. They're brand
ambassadors who build energy and excitement around our products and
services. They are passionate about the connected world and thrive
in a fast-paced environment, where technology innovations, customer
needs, and the Retail experience are continuously evolving. They
immerse themselves in significant connections with our customers,
and their ability to build new and deepen existing relationships is
unmatched across the wireless industry. They continuously work to
build expertise in uncovering our customers' needs and have a
passion to educate, demonstrate and recommend device and service
solutions. This role is a learning role, where new associates are
working with their team and proactively building skills and
proficiencies, in preparation for the next level up as a Mobile
Expert. As a Mobile Associate, you will be required to successfully
complete new employee training.Job Responsibilities:Builds
proficiency related to serving and selling to our customers, while
providing a world-class customer experience and building loyalty
by:---Helping customers pick up right where they left off in their
shopping journey, whether online, through Customer Care or
in-store.---Exploring individual needs and providing hands-on
demonstrations of the latest and greatest technology
in-store.---Side-by-side selling to find personalized solutions
beyond the bare-bones device and service plan that keep our
customers connected to the people and lifestyle they love,
including anything from unique accessories cutting-edge IoT
devices.---Approaching service and sales needs with composure,
integrity and compassion.Becomes skilled with and consistently uses
digital tools in interactions and onboarding to actively
demonstrate:---How our ever-expanding coverage stacks up in our
customer's neighborhood, providing them with a lightning fast LTE
network---Why T-Mobile plans and services will let our customers
live unlimited, feel the love, stay connected and go
further.---Completes training on T-Mobile in-store experience, new
skills and processes, knowledge of systems and reference
resources.---Makes the most of their time on shift, consistently
seeking out information between customers, learning about
innovations in wireless and technology.Establishes relationships
with and partners with T-Mobile employees across channels,
including business and customer service to:---Collectively own the
customer experience and resolve issues, creating a seamless,
run-around-free environment.---Successfully identify and handoff
small business leads.---Support team initiatives and create an
inclusive environmentEducation:High School Diploma/GED ReqWork
Experience:6 months of customer service and/or sales experience,
Retail environment preferred. ReqKnowledge, Skills and
Abilities:Passionate customer advocate with the desire to be
yourself when connecting and having fun doing it! ReqCompetitive
drive and proven ability to succeed in a fast-paced sales
environment. ReqWillingness to work alongside peers and store
leaders, learning and sharing ideas, while serving customers and
providing resolutions to issues. ReqEffective at balancing customer
needs and performance goals. ReqLicenses and Certifications:---At
least 18 years of age---Legally authorized to work in the United
StatesTravel:Travel Required (Yes/No):NoDOT Regulated:DOT Regulated
Position (Yes/No):NoSafety Sensitive Position (Yes/No):NoT-Mobile's
CommitmentCalifornia Pay : $19.50The pay range above is the general
base pay range for a successful candidate in the state listed. The
successful candidate's actual pay will be based on various factors,
such as work location, qualifications, and experience, so the
actual starting pay may be above or below this range. At T-Mobile,
employees in regular, non-temporary roles are eligible for an
annual bonus or periodic sales incentive or bonus, based on their
role. Most Corporate employees are eligible for a year-end bonus
based on company and/or individual performance and which is set at
a percentage of the employee's eligible earnings in the prior year.
Certain positions in Customer Care are eligible for monthly bonuses
based on individual and/or team performance, while Retail and
Business Sales roles are eligible for monthly or quarterly sales
incentives. And since we are ALL owners, EVERY employee at T-Mobile
is eligible for an Annual Stock Grant. For information about
T-Mobile's amazing benefits, check out
https://careers.t-mobile.com/culture-and-benefits/Never stop
growing! T-Mobile doesn't have a corporate ladder-it's more like a
jungle gym of possibilities! We love helping our employees grow in
their careers, because it's that shared drive to aim high that
drives our business and our culture forward. If you'd like to
receive more information about careers at T-Mobile, sign up for the
T-Mobile Talent Community today!
https://www.tmobile.careers/profile/join/ T-Mobile USA, Inc. is an
Equal Opportunity Employer. All decisions concerning the employment
relationship will be made without regard to age, race, ethnicity,
color, religion, creed, sex, sexual orientation, gender identity or
expression, national origin, religious affiliation, marital status,
citizenship status, veteran status, the presence of any physical or
mental disability, or any other status or characteristic protected
by federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated. Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: TMobile, Oakland , Mobile Associate, Retail Sales - $1,500 Sign-On Bonus!, Other , Oakland, California
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