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Digital Content Specialist (6 Month Register)

Company: Internal Revenue Service
Location: Oakland
Posted on: January 18, 2023

Job Description:



Duties

WHAT IS THE OFFICE OF ONLINE SERVICES DIVISION?

A description of the business units can be found at:



Vacancies will be filled in the following specialty areas:

Concepts.



The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.


  • Conduct projects from conception to launch by applying content design and development skills such as marketing, communications, writing and editing. Demonstrate an understanding of content usability by identifying issues.



    • Lead and support digital projects through their full life cycle and help with project proposals and plans, scope definitions, research, recommendations of approach and final implementations.



      • Develop digital solutions in the context of larger projects.



        • Identify needs and opportunities to improve customer experience and support the development of new concepts, processes and strategies.



          • Consult with appropriate experts in digital content to present agency information online in the most effective, factual and user-friendly manner.




            Requirements
            Conditions of Employment




            • Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))

            • Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check).





              Qualifications

              Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.



              You must meet the following requirements by the closing date of this announcement:



              SPECIALIZED EXPERIENCE GRADE-9: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS7 grade level in the Federal service. Specialized experience for this position includes: Experience using digital technologies to present information to the public. Experience with analytical techniques, principles, concepts, theories and methods to analyze facts and draw conclusions. Experience applying project management principles and processes to support content projects in order to present an organization's information online in the most effective, factual and user-friendly manner. Experience using emerging media and digital policies, products and technologies to improve digital customer experience. Experience with online trends, design, user experience and technology concepts and principles to bring digital projects from conception to launch. Experience using oral and written communication techniques to articulate findings, prepare reports and make recommendations to management, to communicate proposals to partners across the organization, and to consult and coordinate with subject matter experts to ensure the organization's website meets the public's information needs. Experience using plain language standards, editorial techniques and digital communication principals to write and edit topics for the general public to consume on a digital platform. Experience using workload management techniques in order to plan and organize work assignments and to work with peers to implement recommendations that require changes in established procedures.



              OR You may qualify based on education as follows: A Master's or equivalent graduate degree in a related field of study that demonstrated the knowledge, skills, and abilities necessary to do the work.



              OR 2 full years of progressively higher-level graduate education leading to a graduate degree in a related field of study OR LL.B or J.D., if related.



              OR You my qualify with anequivalent combination of graduate education and experience.



              SPECIALIZED EXPERIENCE GRADE-11: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS9 grade level in the Federal service. Specialized experience for this position includes: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service. Specialized experience for this position includes: Experience using digital content development and design, editorial, information architecture, data transparency, and digital technologies in order to present an organization's information to the public. Experience with analytical techniques, principles, concepts, theories, and methods to analyze facts and draw conclusions. Experience applying project management principles and processes to support content projects in order to present an organization's information online in the most effective, factual and user-friendly manner. Experience using emerging media and digital policies, products and technologies to improve digital customer experience. Experience with online trends, design, user experience and technology concepts and principles to bring digital projects from conception to launch. Experience using oral and written communication techniques to articulate findings, prepare reports and make recommendations to management, communicate proposals to partners across the organization, and consult and coordinate with subject matter experts to ensure the organization's site meets the public's information needs. Experience using plain language standards, editorial techniques and digital communication principals to write and edit topics for the public to consume on a digital platform. Experience using workload management techniques in order to plan and organize work assignments and to work with peers to implement recommendations that require changes in established procedures.

              OR You may qualify based on education as follows: A Ph.D., or equivalent doctoral degree in a related field of study



              OR 3 full years of progressively higher-level graduate education leading to a graduate degree in a related field of study



              OR LL.M., if related. OR You my qualify with an equivalent combination of education and experience.



              SPECIALIZED EXPERIENCE GRADE 12: To be minimally qualified for this position at the GS-12 level, you must have at least one year of specialized experience equivalent to the next lower level (GS-11) in the normal line of progression. Specialized experience for this position includes: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS11 grade level in the Federal service. Specialized experience for this position includes: Experience using digital content development and design, editorial, information architecture, data transparency, and digital technologies in order to present an organization's information to the public. Experience with analytical techniques, principles, concepts, theories, and methods to analyze facts and draw conclusions. Experience applying project management principles and processes to support content projects in order to present an organization's information online in the most effective, factual and user-friendly manner. Experience using emerging media and digital policies, products and technologies to improve digital customer experience. Experience with online trends, design, user experience and technology concepts and principles to bring digital projects from conception to launch.

              Experience using oral and written communication techniques to articulate findings, prepare reports and make recommendations to management, effectively communicate proposals to partners across the organization, and consult and coordinate with subject matter experts to ensure the organization's site meets the public's information needs. Experience using plain language standards, editorial techniques and digital communication principals to write and edit complex topics for the public to consume on a digital platform. Experience using workload management techniques in order to plan and organize work assignments and to work effectively with peers to implement recommendations that require changes in established procedures.





              For more information on qualifications please refer to .



              Education

              For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.



              A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to .



              FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click for Foreign Education Credentialing instructions.



              Additional information


              • Subject to a 1-year probationary period (unless already completed).
              • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.

              • We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.

              • This is a bargining unit position.
              • Tour of Duty: Monday - Friday Start and Stop times between 6:00am - 6:00pm.
              • Alternative work schedule, staggered work hours or telework may be available.
              • Relocation expenses - NO
              • Obtain and use a Government-issued charge card for business-related travel.
              • May be eligible for telework based on IRS policy. If you are in a telework eligible position, you may be directed to temporarily telework on a full-time basis due to COVID 19. Employees must be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. Once normal operations resume, employees may be directed back to the office to perform the duties of their position. Telework eligibility does not guarantee telework; employees must meet and sustain IRS telework eligibility requirements and supervisor's approval to participate in the IRS Telework Program. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.



                Though many locations may be listed, you will be limited to a maximum of 3 location choices. Please consider each location carefully when applying. If you are selected for a position at one of your location selections, that location will become your official post of duty.



                This is an open continuous announcement which allows applicants to apply up to the closing date of the announcement, 06/30/2023. The announcement will be used to fill an anticipated 6 vacancies. Selections may be made from certificates issued up to 6 months after the 1st cut-off date listed below. Contingent upon funding and space requirements, one or more vacancies may be filled at the locations listed in this announcement as they become available. Applicants need to apply and/or update their applications by 11:59 pm ET at the close of each of the following cutoff dates to be considered, 01/31/2023, 2/28/203, 3/31/2023, 4/30/2023, 5/31/2023, 6/30/2023. This announcement may be amended to include additional cut-off dates within the 6-month period if needed, not later than 10 days prior to the additional cut-off date or the final selection date.









                • Benefits



                  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .






                  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.







                  Required Documents


                  The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.



                • Online Application - Questionnaire
                • Education - See Education Section above
                • Registration/License (if applicable) - active, current registration/license

                • Military Spouses (if applicable) - You MUST submit verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage) AND:



                  • a copy of your spouse's active military orders; OR
                  • verification of your spouse's 100% service-connected disability (e.g., VA Letter and/or DD-214); OR
                  • verification of the service member's death while on active duty (DD-1300/Death Certificate). You are not eligible if you were not married to the veteran at the time of death or have since remarried.





                  • High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent); OR completion of a formal vocational training program; OR statement from school authorities agreeing with your decision to pursue employment rather than continuing your education.

                    Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).




                    How to Apply

                    The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 06/30/2023 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 06/30/2023.



                    To preview the Application Questionnaire, please click the following link:

                    • To begin the application process, click the "Apply Online" button.
                    • You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).
                    • To complete, you must click the "Submit Application" button prior to 11:59 PM (ET) on 06/30/2023.

                      To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.



                      To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: . All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: .





                      Agency contact information


                      (ERC) Employee Resource Center



                      Phone



                      Email



                      Website





                      Address


                      OLS - Online Service

                      1111 Constitution Ave NW

                      Washington, DC 20224

                      US






                      Next steps


                      Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at . We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.



                      Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." For a more detailed update of your application status, you may click on "more information." Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.



                      Fair & Transparent

                      The Federal hiring process is set up to be fair and transparent. Please read the following guidance.











Keywords: Internal Revenue Service, Oakland , Digital Content Specialist (6 Month Register), Other , Oakland, California

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