Ward Clerk
Company: Cambay Healthcare LLC.
Location: Oakland
Posted on: January 20, 2023
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Job Description:
Duties:
JOB PURPOSE
1. Customer Service
a. Utilizes innovative approaches to improve service delivery.
b. Maintains a culture that improves teamwork and values
diversity.
c. accepts personal responsibility and accountability for customer
service excellence.
d. Creates an environment in which customers feel respected and
diversity is valued.
e. Communicates and listens effectively.
f. Exhibits a flexible and proactive approach to changes in the
workplace.
g. Demonstrates an understanding of the organization's values and
mission statement.
h. Acknowledges the presence of customers and responds
appropriately to their needs.
i. Properly applies technical knowledge and skills.
j. Takes initiative to 'go the extra mile' to meet customers'
needs.
k. Demonstrates reliability and professionalism.
l. Promptly solves problems and resolves complaints.
2. Clerical
a. Prepares for and processes new admissions to the unit.
--- Coordinates admission of Category 1/Priority patients.
--- Assembles charts and patient name cards.
--- Stamps patient forms with imprinter as necessary.
b. Processes discharge and transfer paperwork.
--- Photocopies all necessary chart documents for transfers.
--- Disassembles charts upon discharge of patient and logs out
charts completely and accurately.
--- Performs accurate manual patient discharge documentation when
there is computer downtime.
--- Notifies Pathology and Admissions regarding autopsies.
--- Returns charts to charge nurse as needed for completion of PCS
scores and charge sheets.
--- Distributes logged-out charts to appropriate
department/files.
c. Performs receptionist duties.
--- Answers telephones in a timely and courteous manner; transfers
calls; records messages; refers calls appropriately per telephone
etiquette policy and procedures.
--- Utilizes intercom system appropriately to route calls.
--- Responds immediately to emergencies by contacting appropriate
personnel in a calm and efficient manner.
--- Maintains availability of unit reference information for easy
access and prompt response to inquiries.
--- Screens parents and visitors per unit policy; appropriately
refers visitors to charge nurse.
--- Informs and instructs visitors in visitation policies.
****Please see Job Descreiption for full details****
Skills:
Experience:
0 - 6 months experience required.
6 - 12 months experience preferred.
Skills & Abilities:
Able to deal with public using Guest Relations approach.
Knowledge of medical terminology.
Computer knowledge.
Strong verbal communication skills.
Ability to work as part of a team.
Ability to work independently, problem solve and prioritize
demands.
Physical Requirements:
In good physical condition to meet the demands of an active
position, including extensive walking, moderate sitting, standing,
stooping and lifting.
Education:
Education:
High School degree or equivalent.
Post high school vocations or specialized training preferred.
Languages:
English
Read
Write
Speak
Keywords: Cambay Healthcare LLC., Oakland , Ward Clerk, Other , Oakland, California
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