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Loop - Delivery Experience Associate

Company: DVx Ventures
Location: Oakland
Posted on: January 21, 2023

Job Description:

Job DescriptionDelivery Experience Associate- Loop Oakland Bay AreaOverviewDVx Ventures is developing a repeatable process to launch and scale transformational new companies. Our mission is to create a platform that purposefully builds companies that have a positive impact on consumers' lives, help businesses thrive, and have a fundamentally favorable impact on our economy and society. This team has a proven full-stage track record of changing the velocity of company trajectories (thus DVx). Loop is DVx's second startup and we are well on the way to transforming the $10B global durable baby goods market. We launched Loop in mid-February 2021 in the Bay Area, and expanded to New York City in February 2022. Loop makes parenting easier, more affordable and gentler on the planet by providing families unrivaled month-to-month access to top-rated products that are safe and age-appropriate for each stage of a child's development. As a membership-based subscription service, Loop gives parents more confidence and removes the hassle of buying and owning baby gear by handpicking the best baby gear and toys, delivering items fully assembled to their doorstep, letting parents and children try things out and use the products that work, and then taking items back and swapping them out when families are done with them and need the next set of items. All Loop members are like family to us, and we strive to provide honest advice, personalized recommendations and the best possible service. When you join Loop, you're joining a community of parents who want the best for their baby, their lifestyle, their community and the planet. The RoleWe are looking for individuals that are able to accomplish the delivery experience for Loop's internal operations. This role puts you right at the heart of Loop's member experience and operations that is a business with over 900+ members and growing. You will facilitate the delivery of our product into the homes of our members in what is called a "white glove" delivery service. Loop's delivery experience team is the face of the business and our members rely on their ability to perform tasks such as minor assembly, as well as full demonstration of products. This role is located in Oakland CA and will report to the Operations Manager.What you'll do:

  • 90% of the time of this position is spent delivering our products with an exceptional customer experience at our members homes
  • Provide our members with a detailed product demonstration and help with any other product recommendations they might need
  • Communicate customer feedback with internal operations / dispatch
  • 10% of the time is spent at Loops warehouse facility Inbounding and Outbounding products from the given delivery day What we're looking for:
    • Passion for delighting customers
    • Strong abilities to drive larger style delivery vans around city environments
    • Ability to drive 5 days a week up to 8 hours per day
    • Abilities to use minor tools, such as (Power drill, screws drivers, alan key etc.)
    • Warehousing environment comfortability and knowledge
    • Self-starters with the ability to navigate work autonomously
    • Eager to work in a fast-paced, team-based environmentRequirements
      • You are authorized to work lawfully in the United states
      • If you are hired, we will require you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason (including pregnancy) not to be vaccinated
      • Valid driver's license with a clean driving record
      • 25 years of age + Benefits:
        • Competitive Pay
        • Medical benefits, including dental and vision
        • Equity Powered by JazzHRUaVyrxpy9i

Keywords: DVx Ventures, Oakland , Loop - Delivery Experience Associate, Other , Oakland, California

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