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Supervisor EDI Configuration

Company: Delta Dental of California
Location: Oakland
Posted on: January 23, 2023

Job Description:


This EDI Configuration Supervisor is responsible for the supervision of a team of analysts charged with implementing electronic file feeds across the enterprise. This position provides technical recommendations to the team on resolutions to development/production problems and ensures effective data exchanges within and outside the organization. This role will also act as a liaison between the business and Delta IT for any Enterprise initiatives related to the exchange of electronic data for enrollment/claims.


  • Oversee a team of EDI Analysts in all facets of day-to-day operations; this includes coding, supporting new file processing requirements and development, assisting in resolving external group issues, and reviewing outputs and processes to ensure the highest level of accuracy and efficiency is being accomplished by the team
  • Serve as a technical resource for direct reports as well as for the EDI function as a whole, including other EDI leaders
  • Act as SME representing EDI in feasibility reviews; provide direction to Sales/Onboarding teams in handling unique requirements to for enrollment/billing/claims/reporting needs
  • Analyze the electronic data interface (EDI) transaction process, including setup, configuration, and structure, to meet technical compliance standards and to ensure appropriate operating processes are followed
  • Collaborate with the Implementation team, Sales team and the customer to navigate through work sessions, business processing requirements, test cases, test data and test planning, and execution including validations; ensure all stakeholders understand, accept, and work to mitigate the impact of data quality deficiency and deviation from standards
  • Monitor workloads and staffing levels to ensure appropriate resources are available and allocated
  • Ensure that training is provided to all EDI staff on an ongoing basis and works with departmental and/or enterprise trainer to develop written training materials and procedures; regularly review Skill Flex Matrix and take necessary actions
  • Continuously evaluate processes to identify gaps and opportunities for process improvements; serve as project lead when implementing solutions based on findings
  • Proactively anticipate issues; identify root cause and work to implement resolutions
  • Manage or participate in special projects as required, including analysis and making recommendations


    • 5+ years as IC w/Associate's degree; 0+ years supervisory
    • Minimum of 6 years file processing experience required
    • Good organizational and time management skills with the ability to adhere to deadlines
    • Ability to multi-task while maintaining excellent attention to detail
    • Strong interpersonal, written and verbal communication skills
    • Excellent analytical, logical reasoning, and problem-solving skills
    • Expert with ANSI standards, specifically the HIPAA 834 enrollment transaction from both a business rule (validation) and processing (translation) perspective; Must have the ability to support any file layout
    • Excellent customer service skills
    • Ability to perform in a high paced environment with multiple priorities
    • The ability to interact well with management, and all level of employees and outside contacts including vendors, consultants, auditors, etc.
      Base Pay Information

      The national base pay range is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $74,000 - $170,900


      Rewards to make you smile! We don't just want to make our customers happy - we want to give our employees a reason to smile, too. Delta Dental's comprehensive benefits package includes:

      • Generous paid time off plus 12 holidays and your birthday off!
      • Low-cost premium medical insurance options
      • 100% paid dental and vision insurance
      • Generous 401(k) matching and flat contribution
      • Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
      • Employee LiveWell program, focusing on overall employee well-being
      • Fertility and diabetes benefits
      • Employee discount program: AT&T/Verizon, entertainment, travel, and more!
      • Culture of learning: career development and tuition reimbursement
      • Career growth: we love promoting from within
        Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

        Please note, Delta Dental will not sponsor applicants for work visas for this position.



        At Delta Dental, our success is only as strong as the people who execute it! We take enormous pride in being the nation's most recognized and widely-used provider of dental insurance - and we've come this far by living our core values of innovation, excellence, service and trust. Our vision is to motivate and empower every employee so that we're all inspired to take exceptional care of our customers, providers and ourselves. We believe in integrity, accountability, collaboration, and giving every employee equitable opportunity for their voice to be heard and development to be fostered.

        If you're excited about the prospect of transforming the future of health care and growing in your career, join our smile revolution!

        To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn.

        We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.

        Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

        Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico or other US Territories at this time.

        Proof of eligibility to work in the United States must be provided if selected for hire.

        Delta Dental* has enacted a COVID-19 vaccination policy to protect all employees and the communities we serve due to the ongoing impacts of the COVID-19 pandemic. Accordingly, we require all employees to be fully vaccinated for COVID-19. Are you able to comply with our policy of being fully vaccinated by your start date if an offer is made or have a medical or sincerely held religious exemption for receiving a COVID-19 vaccine? Failure to comply with our policy and submit proof of compliance or receive approval for a valid medical or sincerely held religious belief exemption prior to your start date will nullify any offer of employment extended to you.

        *Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

        If You Are A Current Employee Click Here To Apply

Keywords: Delta Dental of California, Oakland , Supervisor EDI Configuration, Other , Oakland, California

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