Receptionist - Behavioral Health 121
Company: Telecare Corporation
Location: Oakland
Posted on: January 23, 2023
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Job Description:
Founded in 1965, Telecare is a rapidly growing mental health
care company dedicated to making a difference for our clients, the
community, and our employees. We offer an array of mental health
services to adults with serious mental illness. We partner with
public sector entities and behavioral health organizations and have
over 155 programs and over 4,300 employees across the country. And
we're growing all the time! When you work at Telecare, you help to
empower thousands of individuals every day in their journeys of
recovery.Based on the Assertive Community Treatment (ACT) model,
STRIDES of Alameda County is an intensive community support service
for 120 individuals with severe mental illness (SMI), between the
ages of 18-62, who are considered to be at great risk for
psychiatric hospitalization.Shifts Available:Full-Time - 8:30 am -
5:00 pm; Monday - FridayWage range $17.04 - $22.33 - Telecare
applies geographic differentials to its pay ranges. The pay range
assigned to this role will be based on the geographic location from
which the role is performed. Starting pay is commensurate with
relevant experience above the minimum requirements.POSITION
SUMMARYThe Receptionist operates the phone console, performs
routine personnel procedures, and provides direction to program
visitors.ESSENTIAL FUNCTIONS--- Demonstrates the Telecare mission,
purpose, values, and beliefs in everyday language and contact with
the internal and external stakeholders--- Operates the phone
console by answering incoming calls, determining the need of the
caller, and relaying the call--- Greets visitors, ascertaining
their needs and providing direction as needed--- Serves as the
central communication post during fire and disaster emergencies---
Issues badges and keys to case workers, attorneys, case managers,
and other visitors as appropriate, as assigned--- Notifies the
appropriate staff of the arrival of individuals to be
admitted/enrolled--- Uses telephone etiquette at all times---
Receives the incoming mail; stamps, sorts, and distributes---
Prepares outgoing mail--- Maintains the copy machine paper supply,
as directed--- Maintains the Daily Cash and Check Log--- Maintains
members served APE's and NPE's--- Maintains members served C5s and
DLTs for conservatorship purposes--- Maintains office supplies, as
directed--- Conducts reference checks--- Schedules pre-placement
physical exams/PPDs/Ability Testing--- Processes criminal
background checks--- Verifies license staff with the Board---
Schedules annual physical & PPDs--- Obtains re-verification of
renewal license annually--- Ensures timely and complete performance
evaluations--- Logs and tracks incoming resumes and applications---
Forwards incoming resumes and applications to hiring managers---
Completes and maintains monthly applicant tracking reports;
forwards tracking report to Administrative Assistant--- Sends
acknowledgement applicant postcards/emails--- Acts in a
professional manner, always demonstrating respect and understanding
of the community and neighborhood when representing Telecare in the
communityDuties and responsibilities may be added, deleted and/or
changed at the discretion of management.QUALIFICATIONSRequired:---
A High School diploma or a G.E.D. equivalent--- The ability to
read, write, and speak English is crucial, as is the willingness to
work with adults with disabilities--- Must be at least 18 years of
age--- Must be CPR, Crisis Prevention Institute (CPI), and First
Aid certified on date of employment or within 60 days of employment
and maintain current certification throughout employment--- All
opportunities at Telecare are contingent upon successful completion
and receipt of acceptable results of the applicable post-offer
physical examination, 2-step PPD test for tuberculosis, acceptable
criminal background clearances, excluded party sanctions, and
degree or license verification. If the position requires driving,
valid driver's license, a motor vehicle clearance and proof of auto
insurance is required at time of employment and must be maintained
throughout employment. Additional regulatory, contractual or local
requirements may applyPreferred:--- One (1) year of experience as a
receptionist--- Courses in typing, word processing, and general
office proceduresSKILLS--- Ability to type 50 WPM and have
knowledge of general office duties--- Excellent public relations
skills and communication skillsPHYSICAL DEMANDSThe physical demands
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.The
employee is occasionally required to walk, stand, bend, squat,
twist, reach and lift and carry items weighing 25 pounds or less as
well as to frequently do simple grasping and constantly sit. The
position requires manual deviation, repetition and dexterity and to
occasionally drive. Visual requirements include computers and books
exposure.EOE AA M/F/V/DisabilityEducationRequiredHigh School or
betterGED or betterEqual Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Telecare Corporation, Oakland , Receptionist - Behavioral Health 121, Other , Oakland, California
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