Posted on: March 16, 2023
The Pediatric Patient Navigator serves as a non-clinical resource, advocate, and liaison for patients and their families and is an integrated member of the team. The Patient Navigator collaborates with colleagues and managers to meet patient expectations, achieve quality outcomes, and build a patient-centered culture. The Patient Navigator works in a non-judgmental and respectful manner, closely with families whose children are receiving medical and psychosocial services within the department, while assisting the family in accessing needed services, promoting independence and advocacy skills within the family.
Duties and Responsibilities:
" Provides individualized assistance and support to patients and families. Assists patients through the health care system to ensure timely screenings, diagnosis, treatment, and supportive services that promote wellness.
" Assists with tracking authorizations to resolve authorization barriers and delays; scheduling screenings and clinic appointments, and consultations with psychologists; finding primary and specialty care providers and providing referrals to providers.
" Reminds patients of upcoming psychosocial appointments, follow up with patients who miss appointments, communicate with schools, and support families in advocating for school-based interventions.
" Demonstrates the knowledge, skills and ability to provide safe, appropriate and effective services to children and adults with acute and chronic illness and their families/caregivers.
" Under the guidance of a clinical supervisor, assists families/caregivers with accessing and providing linkages to needed services.
" Helps to increase family s abilities to advocate for needed services and supports for their medically fragile children and their family members.
" Assists families in increasing their support network on behalf of the needs of their child/family member.
" Works collaboratively with mental health practitioner to reach families who are difficult to engage in services.
" Increases awareness about the importance of parent/professional partnerships.
" Participates in outreach and community events.
" Participates in related trainings and workshops.
" Some travel will be required (will receive travel reimbursement).
" Completes all charting requirements in a timely manner. Participates in data collection for research and service grants.
" Performs other related duties as assigned or requested.
Supervisory/Management Responsibilities: N/A
Excellent verbal and written communication skills.
Ability to communicate effectively over the telephone, in person and in writing.
Proficiency in Spanish is preferred, but not required.
Working knowledge of the patient navigator s role in the health care team and ability to maintain appropriate boundaries and patient confidentiality.
Degree of independence, initiative, social skills, and emotional intelligence in order to support patients with a wide variety of needs, effectively communicate with clinical staff, and provide concise written documentation of patient encounters.
Problem-Solving Required: Excellent analytical and problem-solving skills."
"Knowledge, Skills, and Abilities:
" Demonstrated experience prioritizing tasks and following-through with minimal supervision.
" Adept at organizing and tracking information.
" Able to work in a busy team environment.
" Familiarity with insurance authorization and referral processes preferred.
" Experience working with children and adults with medical, behavioral health, or developmental challenges who has previously or is presently utilizing services.
" Experience navigating county child serving systems.
" Good skills at working within a team.
" Shows ability and interest in addressing the impact of culture/ethnicity and language on the provision of accountable and sensitive services to diverse populations.
" Ability to work occasionally on evenings or weekends (on average once a quarter or four (4) times per year).
" Experience working with people from diverse backgrounds.
" Ability to work effectively with large bureaucracies.
" The position requires a degree of independence, initiative, social skills, and emotional intelligence in order to support patients with a wide variety of needs, effectively communicate with clinical staff, and provide concise written documentation of patient encounters.
" Proficiency with Windows-based software including Excel, Microsoft Word, and databases, locating information on the Internet, and ability and willingness to learn new software.
" Prior experience with Electronic Medical records (EPIC) preferred.
" Experience with extracting data from patient medical records and other types of databases preferred.
" Knowledge of medical terminology. "
"Minimum Education: High School, GED or equivelent required
Education Notes: Associate s or Bachelor s degree preferred.
Minimum Experience: Two (2) or more years of experience as a patient navigator, Community Health Worker, or relevant experience in patient-oriented support, preferably in an outpatient medical clinic or physician's office.
License Required: No license required
Patient Navigator or Community Health Worker (CHW) Certificate, or completion of the certificate within three months of employment, is preferred. A combination of relevant education and training may be considered in place of Certification."
Keywords: Voca, Oakland , Patient Navigator, Other , Oakland, California
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