Patient Navigator
Company: Voca
Location: Oakland
Posted on: March 16, 2023
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Job Description:
Duties:
Job Description:
The Pediatric Patient Navigator serves as a non-clinical resource,
advocate, and liaison for patients and their families and is an
integrated member of the team. The Patient Navigator collaborates
with colleagues and managers to meet patient expectations, achieve
quality outcomes, and build a patient-centered culture. The Patient
Navigator works in a non-judgmental and respectful manner, closely
with families whose children are receiving medical and psychosocial
services within the department, while assisting the family in
accessing needed services, promoting independence and advocacy
skills within the family.
Duties and Responsibilities:
" Provides individualized assistance and support to patients and
families. Assists patients through the health care system to ensure
timely screenings, diagnosis, treatment, and supportive services
that promote wellness.
" Assists with tracking authorizations to resolve authorization
barriers and delays; scheduling screenings and clinic appointments,
and consultations with psychologists; finding primary and specialty
care providers and providing referrals to providers.
" Reminds patients of upcoming psychosocial appointments, follow up
with patients who miss appointments, communicate with schools, and
support families in advocating for school-based interventions.
" Demonstrates the knowledge, skills and ability to provide safe,
appropriate and effective services to children and adults with
acute and chronic illness and their families/caregivers.
" Under the guidance of a clinical supervisor, assists
families/caregivers with accessing and providing linkages to needed
services.
" Helps to increase family s abilities to advocate for needed
services and supports for their medically fragile children and
their family members.
" Assists families in increasing their support network on behalf of
the needs of their child/family member.
" Works collaboratively with mental health practitioner to reach
families who are difficult to engage in services.
" Increases awareness about the importance of parent/professional
partnerships.
" Participates in outreach and community events.
" Participates in related trainings and workshops.
" Some travel will be required (will receive travel
reimbursement).
" Completes all charting requirements in a timely manner.
Participates in data collection for research and service
grants.
" Performs other related duties as assigned or requested.
Supervisory/Management Responsibilities: N/A
Communications Required:
Excellent verbal and written communication skills.
Ability to communicate effectively over the telephone, in person
and in writing.
Proficiency in Spanish is preferred, but not required.
Decision-Making Required:
Working knowledge of the patient navigator s role in the health
care team and ability to maintain appropriate boundaries and
patient confidentiality.
Degree of independence, initiative, social skills, and emotional
intelligence in order to support patients with a wide variety of
needs, effectively communicate with clinical staff, and provide
concise written documentation of patient encounters.
Problem-Solving Required: Excellent analytical and problem-solving
skills."
Skills:
"Knowledge, Skills, and Abilities:
" Demonstrated experience prioritizing tasks and following-through
with minimal supervision.
" Adept at organizing and tracking information.
" Able to work in a busy team environment.
" Familiarity with insurance authorization and referral processes
preferred.
" Experience working with children and adults with medical,
behavioral health, or developmental challenges who has previously
or is presently utilizing services.
" Experience navigating county child serving systems.
" Good skills at working within a team.
" Shows ability and interest in addressing the impact of
culture/ethnicity and language on the provision of accountable and
sensitive services to diverse populations.
" Ability to work occasionally on evenings or weekends (on average
once a quarter or four (4) times per year).
" Experience working with people from diverse backgrounds.
" Ability to work effectively with large bureaucracies.
" The position requires a degree of independence, initiative,
social skills, and emotional intelligence in order to support
patients with a wide variety of needs, effectively communicate with
clinical staff, and provide concise written documentation of
patient encounters.
Technical Knowledge:
" Proficiency with Windows-based software including Excel,
Microsoft Word, and databases, locating information on the
Internet, and ability and willingness to learn new software.
" Prior experience with Electronic Medical records (EPIC)
preferred.
" Experience with extracting data from patient medical records and
other types of databases preferred.
" Knowledge of medical terminology. "
Education:
"Minimum Education: High School, GED or equivelent required
Education Notes: Associate s or Bachelor s degree preferred.
Minimum Experience: Two (2) or more years of experience as a
patient navigator, Community Health Worker, or relevant experience
in patient-oriented support, preferably in an outpatient medical
clinic or physician's office.
License Required: No license required
Certification Required:
Patient Navigator or Community Health Worker (CHW) Certificate, or
completion of the certificate within three months of employment, is
preferred. A combination of relevant education and training may be
considered in place of Certification."
Keywords: Voca, Oakland , Patient Navigator, Other , Oakland, California
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