Care Coordinator II, Integration ASW

Company: Indian Health Service
Location: Oakland
Posted on: March 16, 2023

Job Description:

Summary:As one of the largest employers of American Indians in the San Francisco Bay Area, our staff reflects the communities we serve. We're a vibrant group of professionals focused on empowering community members to improve their lives. Our clinic is open to any and all people with a passion to serve. Hiring talented, dedicated, and goal-oriented individuals to make a measurable difference. NAHC is a certified Employee Retention Program Employer.POSITION SUMMARY The Care Coordinator II will work in a fast-paced primary care setting as part of a multi-disciplinary team. Primary responsibilities will be advocacy, case management, health education, psychosocial assessments, following up on primary care outcomes and group facilitation. Remaining calm in stressful situations, superior customer service skill and understanding scope of practice are a must. For licensed track candidates, clinical supervision may be available.Duties:DUTIES AND RESPONSIBILITIES Care Coordination Duties & Responsibilities 1. Facilitate integration of care for members by accepting warm hand offs from NAHC's Medical providers and outside agencies. 2. Complete thorough biopsychosocial assessments to identify member needs, and connect them to appropriate NAHC services (Care Coordination, short term vs long term therapy, groups, etc) 3. Refer members to appropriate community agencies or facilities; acts as liaison with such organizations and advocate on members' behalf as needed. 4. Provide crisis intervention and aftercare counseling and referrals. 5. Provide information and support about physical and mental health, substance use, tobacco recovery and available treatment options. 6. Collect data points for program deliverables as requested. 7. Panel manage members with complex needs to improve health outcomes. 8. Ensure completeness and accuracy of documentation into electronic health record (EHR) system, within 72 hours of member visit. 9. Participate in regularly scheduled group supervision, behavioral health rounds, and meetings including presentations and discussions. Individual and Group Therapy Duties & Responsibilities 10. Under the clinical supervision of the IBH Program Manager, provide brief empirically supported behavioral health interventions at the individual and group level, to approved members. 11. Under the clinical supervision of the IBH Program Manager, facilitate behavioral health groups for members. 12. Screen and assess members for common mental health and substance use disorders. 13. Monitor members for changes in clinical symptoms and treatment side effects or complications and collaborate with care team on treatment plan changes, as needed. General Duties 14. Maintain the highest degree of confidentiality at all times. 15. Represent the program, department and agency in a positive and professional manner at all times. 16. Member Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices. 17. Employee Safety: Safely performs all duties; follows required protective protocols to ensure personal safety as well as the safety of others. 18. Maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches. 19. Quality Improvement: Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned. 20. Work extremely well under pressure, meet multiple and often competing deadlines. 21. At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community. 22. Other duties as assigned by direct supervisors.Qualifications:MINIMUM REQUIREMENTS 1. Masters degree in Clinical Social Work, Psychology or a related field. 2. At least 2 years' of work experience providing care coordination services, counseling, or case management services. 3. Excellent communication skills. 4. If in recovery, 3 or more years of sobriety. 5. Working knowledge of common mental health and/or substance use disorders. 6. Working knowledge of evidence-based psychosocial interventions for common mental health disorders. 7. Experience working with members who have co-occurring mental health, substance abuse, and physical health problems. 8. Work experience providing crisis intervention. DESIRED QUALIFICATIONS 1. Work experience in a community health setting, having worked with collaboratively with medical providers. 2. Fluency in both English and Spanish, is preferred. 3. Knowledge of local community resources/services. 4. Knowledge of Federal/State regulations relative to social work. 5. Experience working with vulnerable, underserved, homeless and/or transient populations.Work Type:Permanent, FullAnnouncement #:NAHC - San Francisco- Care Coordinator II, ASWWho May Apply?All Groups of Qualified IndividualsGet Details & Apply:https://www.nativehealth.org/about-us/careers/Exit Disclaimer: You Are Leaving www.ihs.gov

Keywords: Indian Health Service, Oakland , Care Coordinator II, Integration ASW, Other , Oakland, California