Patient Navigator

Company: UCSF Benioff Children's Hospital Oakland
Location: Oakland
Posted on: March 19, 2023

Job Description:

Job Description:

The Pediatric Patient Navigator serves as a non-clinical resource, advocate, and liaison for patients and their families and is an integrated member of the team. The Patient Navigator collaborates with colleagues and managers to meet patient expectations, achieve quality outcomes, and build a patient-centered culture. The Patient Navigator works in a non-judgmental and respectful manner, closely with families whose children are receiving medical and psychosocial services within the department, while assisting the family in accessing needed services, promoting independence and advocacy skills within the family.

Position Requirements:

Minimum Education: High School, GED or equivelent required. Associate's or Bachelor's Degree preferred.

Minimum Experience: Two (2) or more years of experience as a patient navigator, Community Health Worker, or relevant experience in patient-oriented support, preferably in an outpatient medical clinic or physician's office.

Certification Required: Patient Navigator or Community Health Worker (CHW) Certificate, or completion of the certificate within three months of employment, is preferred. A combination of relevant education and training may be considered in place of Certification.

Knowledge, Skills, and Abilities: Demonstrated experience prioritizing tasks and following-through with minimal supervision. Adept at organizing and tracking information. Able to work in a busy team environment. Familiarity with insurance authorization and referral processes preferred. Experience working with children and adults with medical, behavioral health, or developmental challenges who has previously or is presently utilizing services. Experience navigating county child serving systems. Good skills at working within a team. Shows ability and interest in addressing the impact of culture/ethnicity and language on the provision of accountable and sensitive services to diverse populations. Ability to work occasionally on evenings or weekends (on average once a quarter or four (4) times per year). Experience working with people from diverse backgrounds. Ability to work effectively with large bureaucracies.The position requires a degree of independence, initiative, social skills, and emotional intelligence in order to support patients with a wide variety of needs, effectively communicate with clinical staff, and provide concise written documentation of patient encounters.

Technical Knowledge: Proficiency with Windows-based software including Excel, Microsoft Word, and databases, locating information on the Internet, and ability and willingness to learn new software. Prior experience with Electronic Medical records (EPIC) preferred. Experience with extracting data from patient medical records and other types of databases preferred. Knowledge of medical terminology.

Physical Requirements:

Sit: Up to 8 hours/day

Stand/Walk: 6-8 hours

Bend/Stoop: Up to 3 hours

Reach: Up to 6 hours

Rep Use of UE/Grasp: Up to 6 hrs

Lift/Push/Pull: 25 lbs, over 25# with assistance or equipment

This job requires the ability to hear alarms clients and/or instruction. The ability to see accurately from 20 inches to 20-ft. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of this position.

Keywords: UCSF Benioff Children's Hospital Oakland, Oakland , Patient Navigator, Other , Oakland, California