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Service Advisor

Company: TEC Equipment
Location: Oakland
Posted on: May 18, 2019

Job Description:

TEC Equipment is the West's leading full-service, heavy-duty truck and trailer dealership, with over 1,200 employees in 26 locations in Washington, Oregon, California, Nevada, and Arizona. Since our humble beginnings in 1976, we continue to be family-owned and operated. Click Here to Learn More About TEC Equipment.

We are seeking a full-time Service Advisor for our Oakland, CA location. In this role, you will serve as the liaison between our customers and technicians, utilizing your strong technical background to facilitate the proper and timely repair of heavy duty trucks. In addition you will:

* Greet customers & welcome them warmly to our shop

* Open, manage, and ensure efficient work flow and completion of work orders. This includes but is not limited to:

* Documenting customer vehicle problems

* Performing vehicle inspections

* Providing written cost and time estimates for labor and parts

* Contacting customers regarding any changes in the estimate or promised time and obtaining authorizations

* Reviewing work orders to ensure that work is completed

* Explaining completed work and all charges to customers.

* Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer's specifications.

* Recommend, sell, and schedule needed service work.

* Maintain consistent communication and provide support to customers and internal team (e.g. service foreman, service coordinator, technicians, and other departments).

* Place and manage supply orders.

Our benefits include:

* Medical, Dental, and Vision Insurance

* Life, Accident, and Disability Insurance

* Healthcare and Dependent Flexible Spending Accounts (FSA)

* 401K Retirement Savings Plan with a Company Contribution

* Paid Time Off

* Uniforms and Cleaning Service

* Employee Assistance Program (EAP)

* Length of Service Recognition Program

* Referral Bonus Program

* Paid CDL Medical Recertification Fee

* Steel-Toed Boot Program

* 24/7 Virtual Doctor Visits

* Tobacco Free Program

Required Qualifications

* Desire to provide superior customer service; ability to demonstrate empathy; excellent communication skills, oral and written

* Ability to multitask within a busy department, performing work with a high level of attention to detail, professionalism, and customer service

* Proficient with computer programs (e.g. MS Office Word and Excel, ERP and fleet management systems, etc.)

* Valid driver's license

* Minimum 18 years of age

Strongly Preferred Qualifications

* Experience within auto and/or heavy duty trucking industry

* Previous service writing/advising experience desired

We believe our employees deserve a safe work environment - all offers of employment are contingent on successful completion of pre-employment drug screen and background check. Employment for positions that require driving is contingent upon passing MVR record check and being insurable by our auto insurance policy.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: TEC Equipment, Oakland , Service Advisor, Other , Oakland, California

Click here to apply!

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