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Salesforce Administrator

Company: Chevron Federal Credit Union
Location: Oakland
Posted on: September 15, 2019

Job Description:

If you're tired of 12-hour work days, frequent travel, and zero work-life balance, this job may be just what you're looking for. At CFCU, we understand that our people are humans first, employees second. Our work atmosphere is collaborative and informal, and we pride ourselves on the quality and quantity of our accomplishments. Many positions allow occasional telecommuting days to supplement team time in the office. Our people appreciate the fact that we are a not-for-profit financial institution that exists solely to benefit our members - it's nice being one of the good guys! As you might imagine, we provide competitive pay and great benefits, including:


  • Bonus/incentives for all regular employees
  • 401(k) with 8% company contribution
  • Medical, dental, and vision insurance for employees and dependents paid at 80%
  • PTO and paid sabbaticals
  • Tuition reimbursement

    GENERAL SUMMARY:Provide oversight, management, and technical direction for development of product and services offerings of CFCU's digital platforms.

    DUTIES AND RESPONSIBILITIES:

    • Proactively seek out and identify issues and make needed system changes to ensure maximum system reliability.
    • Manage system changes to increase benefits and usability without interruption to the user.
    • Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation.
    • Assist the team with the requirements and design phase /feedback from end users, discussing with the team and to provide alternative and/or best practice ideas.
    • Manage and maintain the change control process.
    • Manage new releases of SFDC and efficiently roll out defect fixes and new features.
    • Create and maintain Salesforce objects, list views, reports, dashboards , page layouts, and new applications when necessary.
    • Handle on-going customization/ alteration of Salesforce.com.
    • Create new reporting capabilities and respond to ad hoc reporting requests as needed.
    • Understand and maintain various data/system integrated with SFDC.
    • Provide support functions and data (including reports and dashboards) as needed.
    • Manage and Maintain security including sharing rules and security levels.
    • Maintain user role hierarchies, profiles and permission sets.
    • Create and administer user guides for feature roll-outs to existing or new users/groups.

      QUALIFICATION REQUIREMENTS:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

      EDUCATION, EXPERIENCE AND CERTIFICATION:

      • Bachelor's Degree or equivalent experience.
      • SFDC Certified System Admin (Admin 201) and 2+ years Salesforce Administration.
      • Working knowledge of Salesforce development tools and concepts.

        TECHNICAL KNOWLEDGE, SKILLS AND ABILITIES:

        • Strong working knowledge of Salesforce Sales, Marketing, and Service Cloud.
        • Excellent knowledge of Salesforce best practices.
        • Experience managing Salesforce deployments and sandbox management.
        • Experience building advanced reports.
        • Flexible/adaptable work approach and can go with the flow/changes of a rapidly growing organization.

          COMMUNICATION SKILLS:

          • Ability to write detailed documentation around processes, procedures, and create/manage day to day work tasks.
          • Ability to develop positive work relationships and maintain a high level of teamwork and communication across various IT and business groups.

Keywords: Chevron Federal Credit Union, Oakland , Salesforce Administrator, Other , Oakland, California

Click here to apply!

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