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IT ServiceNow Administrator

Company: Chevron Federal Credit Union
Location: Oakland
Posted on: September 15, 2019

Job Description:

If you're tired of 12-hour work days, frequent travel, and zero work-life balance, this job may be just what you're looking for. At CFCU, we understand that our people are humans first, employees second. Our work atmosphere is collaborative and informal, and we pride ourselves on the quality and quantity of our accomplishments. Many positions allow occasional telecommuting days to supplement team time in the office. Our people appreciate the fact that we are a not-for-profit financial institution that exists solely to benefit our members - it's nice being one of the good guys! As you might imagine, we provide competitive pay and great benefits, including:


  • Bonus/incentives for all regular employees
  • 401(k) with 8% company contribution
  • Medical, dental, and vision insurance for employees and dependents paid at 80%
  • PTO and paid sabbaticals
  • Tuition reimbursement

    GENERAL SUMMARY: The primary responsibility of the IT ServiceNow Administrator is the day-to-day administration, configuration, and ongoing maintenance of the ServiceNow platform. This will include supporting processes like Request, Incident, Problem, Change, CMDB, Asset, Service Catalog, Knowledge, Service Portal and other service modules.

    • Perform day-to-day administration of the ServiceNow system, including making approved changes to process and work flows
    • Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design
    • Work with business users to identify and refine business requirements and workflows
    • Develop systems integrations and process automation- fully utilizing the platform's workflow capabilities
    • Create reports and dashboards in the ServiceNow platform

      Minimum requirements for this position are:

      • 3+ years of ServiceNow development, configuration and administration experience in an enterprise environment
      • Associate's/Bachelor's Degree or equivalent combined education and experience
      • Strong Knowledge of the ITSM/ ITIL Framework
      • Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc.
      • Excellent knowledge of ServiceNow best practices and ongoing knowledge of latest ServiceNow features

        Any of the following will also be helpful in performing this position:

        • ServiceNow System Administrator Certification
        • ServiceNow Implementation Specialist Certification

          We welcome all qualified applicants and pride ourselves on our diversity. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the position.Requirements


          • Advanced
          • Advanced
          • Advanced
          • Advanced
          • ServiceNow development, configuration and administration experience

Keywords: Chevron Federal Credit Union, Oakland , IT ServiceNow Administrator, Other , Oakland, California

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