Business Systems Analyst

Company: Alameda County Community Food Bank
Location: Oakland
Posted on: January 8, 2021

Job Description:

• Are you ready to apply your business systems expertise toward an important mission?
• Does bringing innovation to an organization's processes and systems excite you?
• Is translating business needs into system requirements second nature for you?
• Do you enjoy working and collaborating as a team?Got your attention? Apply to become Alameda County Community Food Bank's next Business Systems Analyst! We are looking for an individual who can help us improve current systems, streamline processes, identify new areas of efficiency, and select and implement new technologies - all in service of providing nutritious food to those who need it most in our community.Reporting to the Director of IT, the Business Systems Analyst (BSA) role is an ideal opportunity for a collaborative individual interested in bringing fresh solutions to business problems. The focus of this new role will be on maximizing the use of our Enterprise Resource Planning (ERP), but they will also have a hand in other active projects such as development of our Data Warehouse and an upcoming Customer Relationship Management (CRM) migration.The BSA will partner with internal business and functional owners to assess systems, document needs, identify and implement long-term solutions, and strategize ways to prepare our systems to meet future demands - all while providing top-notch customer service and communication to stakeholders along the way. For example, you might spend your days:
  • Gathering system requirements by conducting interviews, reviewing documents, observing processes, analyzing business objectives, or conducting group workshops.
  • Documenting and evaluating requirements from your research, and then taking the next step to apply analysis and critical thinking and identify cross team conflicts, root needs and potential ways to improve organizational efficiency.
  • Producing reports and analysis detailing business requirements, functional requirements, process and data flow documents, use cases, scenarios, test plans and RFP's.
  • Identifying gaps that exist between departments' workflows and non-integrated systems.
  • Assisting in the scoping, building, development, implementation and deployment of a data warehouse and cross-department analytics platform.
  • Assisting business owners and technical partners in implementing solutions and integrating systems that have been identified through BSA duties.Knowledge, Skills and AbilitiesRequired Competencies
    • Three or more years of experience developing and documenting business requirements, functional requirements, process and data flow, use cases, scenarios, test plans and managing RFP's.
    • Proven experience managing multiple, complex projects simultaneously, including: setting and driving timelines, managing stakeholders across an organization and building consensus in a fast-paced environment.
    • Demonstrated ability to work independently and meet deliverables, while collaborating with business owners towards common identified goals.
    • Ability to communicate complex technical information to a non-technical audience, translating and adapting presentations to promote understanding.
    • Basic understanding of database theory, programming logic, business procedures, and project management theory.
    • Ability to work and interact well with individuals (staff, volunteers and participants) from a variety of socioeconomic backgrounds in a culturally diverse environment.
    • Ability to develop and maintain collaborative and professional relationships.Preferred Qualifications
      • Two or more years in Information Systems; experience in food banking, food industry, inventory management and/or warehouse workflow environments a plus.
      • Working knowledge of MS Dynamics Nav or other similar ERP, Financial or Inventory system.
      • Experience with SQL, data queries, views, report writers, data warehouse and analytic tools.
      • Experience with CRM systems a plus.
      • Experience with Smartsheets or MS Project, Lucid Chart or Visio.
      • Strong customer service acumen.
      • Solid analytic and problem solving abilities.
      • Proficiency in Microsoft Office Suite.
      • Excellent written and verbal communication skills.
      • Interest in hunger or food issues.
      • Experience in a nonprofit environment with a variety of stakeholders and deeply rooted community values.Personal Attributes and Values
        • Passion, enthusiasm, focus, and creativity around Alameda County Community Food Bank's vision, mission and values of community, leadership, transparency, innovation and diversity.
        • Ability to empathize with our clients in a compassionate and respectful manner.
        • Impeccable integrity and honesty.
        • Strong work ethic with an orientation towards innovation and process improvement.
        • Innovative self-starter and problem solver with a bias towards action.Physical RequirementsUnder usual circumstances, work is located in a shared office environment. The Food Bank is fully operational during the pandemic, and while this position will start remotely, it may be necessary to report to the office in order to execute the duties of this position. Ability to be on site daily will be required once pandemic safety restrictions are lifted. Physical activities necessary in the performance of this job include the abilities to: sit at a computer workstation for up to five hours at a time; operate computer and phone equipment; move throughout the 118,000 sq. ft. food bank facility in performance of dutiesCompensationThis is a full-time (Monday-Friday) exempt position with a non-negotiable starting salary of $95,000 per year.If you meet these qualifications and want to join our mission, please submit your resume and answer our application questions by clicking the apply button below.

Keywords: Alameda County Community Food Bank, Oakland , Business Systems Analyst, Professions , Oakland, California