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Senior Applications Analyst

Company: Delta Dental
Location: Oakland
Posted on: January 8, 2021

Job Description:

At Delta Dental, our strategy is only as strong as the people who execute it! We are hiring individuals that are not just right for today but also for our future. We have built a foundation of high-trust by treating all people with dignity, making and keeping commitments, and consistently striving to do the right thing. Our leaders optimistically share future possibilities to inspire and motivate others toward their full potential. We expect our employees to find ways to embrace positive change, be curious and challenge the status quo, and provide solutions to unmet problems. Joining Delta Dental means joining a culture focused on fostering development, building genuine connections, recognizing each other's strengths and sharing in successes.The Senior Applications Analyst is responsible for applying past experience and industry standards in the planning, organizing and conducting of a Business Needs Assessment, most commonly referred to as Business Requirements, for the development of systems capabilities that are cost effective, creative, and that meet user's needs. This role may engage in the solutioning of complex challenges and may recommend and implement system configurations to accomplish complex project goals. The Senior Applications Analyst plays a durable role throughout the Development Lifecycle that includes gathering and documenting business requirements, creating use case scenarios, modeling business process, and participating in the overall planning that will ensure the system delivered meets the needs of the business.How you will make an impact:

  • Works independently in assisting the business in building upon the project definition, description and vision document, which may include scope, risk, and identification of stakeholders with infrequent oversight.
  • Plans, coordinates, and creates written documentation that clearly describes the needs of the business, which may include Business Requirements, Business Use Cases, Process Models, Business Needs Analysis, or Conceptual Design Documents.
  • Gathers requirements, researches and analyzes existing, and proposed solutions in the development, modification, or enhancement of programs or systems.
  • Engages in dependency analysis, functional design, workflow analysis, use case analysis, data and process modeling, and has a clear understanding of the current and future business rules.
  • Takes a lead in end-to-end testing discipline by partnering with other teams to support including test planning, incident research and analysis, test strategy, QA and user acceptance testing functions as needed.
  • Leverages a deep understanding of system behavior and data properties to determine efficient and effective approaches to testing broad and/or complex topics.
  • Works independently to prepare and plan all aspects of the Requirements discipline, including controlling or participating in estimating, feasibility analysis, meeting facilitation, management and executive reporting, change request management, issue tracking, process improvements, and project planning.
  • Provides support as needed throughout the project lifecycle, participating directly in issue resolution, break and hot fix support, and triage in the identification and resolution of all project incidents, documentation maintenance and traceability as related to the Requirements discipline.
  • Stays current with customer needs and strategies; utilizes formal and informal written communication methods to communicate updates and findings; and facilitates meetings and presentations to all types of diverse audiences.
  • Configures COTs application to fit business and operational needs.
  • Creates reports and analyzes data to identify solutions that meet business goals.
  • Analyzes current processes and identifies existing or potential problems in order to discover new process improvement opportunities.
  • This list is not all-inclusive and you are expected to perform other duties as requested or assigned.What we look for:
    • 7+ years of overall experience along with a Bachelor's degree.
    • Experience in business analysis in a technical environment, supporting large teams of business, IT staff, and executive management.
    • Experience with both process and data-driven structured analysis techniques.
    • Excellent communication, influence, presentation, team and interpersonal skills. Able to present goals, project scope, and requirements to any level in the organization.
    • Ability to conceptualize business problems and out of the box solutions.
    • Champion of change, process and best practices to both the business and technical team members.
    • Ability to train, lead and mentor others by lending subject matter expertise and knowledge.
    • Strong multi-tasking abilities with project management skills.
    • Strong data interpretation skills to form actionable suggestions to support business requirements.
    • Ability to understand stakeholder needs and demonstrates creative thinking to provide innovative solutions and recommend system and process enhancements.
    • Strong decision-making skills and process management to ensure stakeholders understand all the conditions, environment, and measures in which the decision will be made.
    • Ability to perform evaluation of historical trends to provide predictive insights.
    • Ability to offer solutions to resolve risks, conflicts, and assumptions.
    • Ability to summarize requirements and connect requirements to business goals while anticipating impact on target as well as related systems.
    • Strong research skills/ability to get an overview and dive into details independently.
    • Moderate experience with agile methodologies (with Kanban boards or Sprints) and working in agile scrum teams.
    • Strong root cause analysis skills and ability to write and execute basic SQL queries and reports. Moderate experience with creating and executing SQL scripts.
    • Deep level of understanding of multiple systems.
    • Strong experience with Jira or Jira Align.
    • Strong experience with Zephyr, Quality Center or equivalent tools.
    • Strong experience working on web applications.
    • Moderate experience with Confluence and SharePoint.
    • Moderate experience with Soap UI.
    • Preferred ability to read and decipher server error logs.Benefits and perks:
      • 12 days starting vacation plus 12 holidays and your birthday off!
      • Multiple medical insurance options: 100% paid or low cost premiums
      • 100% paid dental insurance
      • 100% paid vision insurance
      • Onsite gym and/or gym discount and fitness incentive
      • Culture of learning: substantial tuition reimbursement to improve your skills
      • Career growth: we love promoting from within
      • Strong commitment to work/life balance
      • Technology allowance
      • Social responsibility and volunteer opportunities"Due to COVID-19, there is an even greater demand for flexibility and change. Due to the pandemic, the expectation around work location for certain roles may be remote until a future date, determined by Delta Dental Management. Should the position you seek be determined by Delta Dental Management as "remote," the position may require you to have access to remote internet in order to meet the expectations outlined in the job duties."At this time, we are unable to consider candidates that would require work sponsorship for this opening.#LI-JS1At Delta Dental we:Promote accountability, integrity and collaboration: Our employees are collaborative, self-aware, and ethical. It is our expectation to do the right thing and follow through on commitments.Foster professional development: Our employees take ownership of developing themselves and others through coaching, mentoring and providing/being open to constructive feedback and identifying learning opportunities.Value customers and cultivate positive experiences: Our employees take time to build rapport with customers, while anticipating and exceeding their needs to ensure positive outcomes.If you think this sounds like you, let's chat. We would love to tell you more!Follow us @lifeatDDins on Instagram, lifeatDDins on Facebook, @lifeatDDins on TwitterABOUT Delta DentalDelta Dental covers more Americans than any other dental benefits provider. Our vision is to motivate and empower every employee so we're all inspired to take exceptional care of our customers, providers and each other. Our Enterprise Strategy focuses on pillars of Growth and Diversification, supported by the platforms of Culture and People, Process and Technology. Our employees take pride working for a purpose-driven organization and live our values of Trust, Service, Excellence and Innovation.We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.Delta Dental provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other classification protected by federal or state law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Proof of eligibility to work in the United States must be provided if selected for hire.

Keywords: Delta Dental, Oakland , Senior Applications Analyst, Professions , Oakland, California

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