IT Consultant

Company: Apex Systems
Location: Oakland
Posted on: February 20, 2021

Job Description:

IT Support Analyst Oakland, California Contracted Position Must be comfortable reporting onsite This individual contributor is primarily responsible for serving as the lead technical expert on project teams, contributing to technical direction for varying technical solutions, and ensuring IT systems are effectively utilized.

• Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.
• Develops requirements, or leads a team of IT consultants in the development of requirements for complex or specialized process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).
• Provides insight, guidance, and recommendations throughout the evolution of applications, systems, and/or processes to a desired future state by maintaining and leveraging a comprehensive understanding of how current processes impact business operations across the enterprise.
• Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies.
• Influences solution design by providing insight and consultation at design sessions with IT teams to help translate requirements into workable business solutions.
• Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise. Additional Details:
  • Excellent written and verbal communication required.
  • Able to work and provide support to customers remotely.
  • Experience supporting virtual environments - VM Horizon.
  • Experience with PC Refresh activities, Hardware builds (HP products), and printer support such as setting up network printers, MS Office/Outlook experience - supporting end users.
  • There are about 600 End users in the environment - supporting Scientists, Analysts, researchers, etc.
  • Experience with O365 support, MS Teams and Windows 10 - Understanding of Windows deployment and packaging.
  • Experience with Bomgar, remote services management tool, preferred.
  • KACE appliance experience preferred. KACE is a Dell based product for imaging and deployment.
  • VM platform support/management (deploying and configuration) experience preferred.
  • Any Citrix experience is a plus.
  • Ton a phone support and Excellent written and verbal communication required.
  • Able to work and provide support to customers remotely.
  • Experience supporting virtual environments - VM Horizon.
  • Experience with PC Refresh activities, Hardware builds (HP products), and printer support such as setting up network printers, MS Office/Outlook experience - supporting end users.
  • There are about 600 End users in the environment - supporting Scientists, Analysts, researchers, etc.
  • Experience with O365 support, MS Teams and Windows 10 - Understanding of Windows deployment and packaging.
  • Experience with Bomgar, remote services management tool, preferred.
  • KACE appliance experience preferred. KACE is a Dell based product for imaging and deployment.
  • VM platform support/management (deploying and configuration) experience preferred.
  • Any Citrix experience is a plus. EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or - provided by Dice

Keywords: Apex Systems, Oakland , IT Consultant, Professions , Oakland, California