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Business Consultant / Testing Lead

Company: Kaiser Permanente
Location: Oakland
Posted on: January 9, 2022

Job Description:

Important Update: In response to the COVID-19 pandemic, Kaiser Permanente is moving to a virtual recruitment process including telephone and video interviews to help ensure the health and safety of our employees, candidates, and communities. Also, some hiring activities may be delayed or suspended in certain geographic areas and job categories. For more information on Kaiser Permanente's response to COVID-19, visit our Resource Center . Consulting Services & Project/Program Management (Non-IT) Driving Care Initiatives From designing and leading complex programs to analyzing and translating business capabilities into powerful solutions, your expertise helps shape the future of health care. Business Consultant / Testing Lead Location: Oakland, CA Job Number: 959440 Date posted: 07/08/2021 Submit Interest Description:
Responsible for a range of process improvement and process management activities. Activities include planning, performing, and implementing process improvement initiatives, in addition to ownership of operational processes. These initiatives may represent one portion of a larger project, or may represent a stand alone initiative or function within a work group or department. Process management functions may include data gathering and analysis, best practice research, process mapping, developing and recommending alternatives for improvement, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvements, and monitoring post-process improvement initiative performance to updated standards. Activities are undertaken and executed in support of organizational goals and are accountable for providing business process solutions to meet internal and external customer expectations. May utilize Lean/Six Sigma processes and concepts to lead process improvement initiatives. Partners with management, project champions, and process owners to execute the project and deliver results.

Essential Responsibilities:

  • Data Analysis: Reviews data analyses prepared by less senior analysts/consultants. Defines requirements for data and sets standards of data collection. Support staff in resolving issues that prevent customer agreement.
  • Research: Reviews best practice research prepared by less senior analysts/consultants. Makes recommendations on appropriate solutions based on research; selects from alternatives presented.
  • Process Architecture: Designs more complex processes and reviews the work of less senior analysts/consultants. Ensures process mapping is complete; provides feedback and guidance to less senior analysts/consultants. Interviews stakeholders and process owners to define processes. Defines standards and methods.
  • Process Recommendations: Reviews business requirements and related impact analyses for highly complex processes. Leads the development of recommendations by less senior analysts/consultants. Negotiates final requirements and mediates impacts across all stakeholders. May apply Lean/Six Sigma concepts and techniques to process improvement initiatives, including completing Lean/Six Sigma analyses and tasks. Shares accountability for realization of results with process owners and will present recommendations to stakeholders and process owners.
  • Performance Management & Control: Defines, develops and evaluates performance metrics to establish process success, including working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable measures of success Reviews data post- implementation to measure success; defines standards of improvement success.
  • Change Management: Leads or partners in change management activities associated with process improvement. Engages leadership and stakeholders to obtain support and buy in for changes. Champions process improvement efforts and a continual process improvement culture. Partners with management, project champions, and process owners to align process improvement initiatives with business objectives.
  • May have formal supervisory responsibility.
  • (For Six Sigma Master Black Belts): Creates a sense of urgency around change efforts by ensuring actions are taken to anticipate and overcome obstacles and resistance to change. Defines and documents standards of performance and productivity for Lean/Six Sigma function for approval by organizational leadership. Identifies metrics needed to track effectiveness of business processes and operations. Establishes an adequate inventory of projects and ensures that all elts are fully dedicated to Lean/Six Sigma activities. Directs and manages quality reviews and quality control monitoring for Lean/Six Sigma programs. Tracks progress of Six Sigma Green Belt consultants and Black Belt Consultants in Lean/Six Sigma initiatives. Trains other employees in Lean/Six Sigma concepts and techniques. Coaches and mentors employees seeking Green Belt and Black Belt certification.
    Basic Qualifications:
    Experience
  • Minimum eight (8) years of process improvement, management consulting, change management, or related business experience.
    Education
  • Bachelor's degree OR four (4) years of experience in a directly related field.
  • High School Diploma or General Education Development (GED) required.
    License, Certification, Registration
  • N/A

    Additional Requirements:
  • Advanced knowledge of process improvement methodologies.
  • Must be able to work in a Labor/Management Partnership environment.

    Preferred Qualifications:
  • Minimum twelve (12) years of process improvement, consulting, or related business experience preferred.
  • Health care or insurance experience preferred.
  • Graduate degree preferred.
  • Lean/Six Sigma Master Black Belt Certification preferred. Primary Location: California,Oakland,1800 Harrison Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: NUE-PO-01-NUE-Non Union Employee Job Level: Individual Contributor Department: Po/Ho Corp - Enterprise Membership System - 0315 Travel: No Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

    External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
    Learn About Consulting Services & Project/program Management (non-it) Careers Our Events Connect with a member of the Kaiser Permanente team at an upcoming career or professional event. We look forward to seeing you! Sign up to receive information about opportunities that relate to your interests.

Keywords: Kaiser Permanente, Oakland , Business Consultant / Testing Lead, Professions , Oakland, California

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