Senior Business Analyst
Company: Alameda Health System
Location: Oakland
Posted on: May 11, 2022
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Job Description:
Role Overview
As a Senior Business Analyst with Alameda Health System, you will
implement and support assigned applications from both the
application-user and technical perspectives; provide application
support for their assigned application, in addition to providing
triage and troubleshooting assistance to the application customers
and Service Desk staff.
We are seeking Analysts who will utilize their expertise in
providing proactive and preventative monitoring and maintenance of
Lawson applications and systems including recovery, hardware
optimization, planning, job monitoring, and application
upgrades.
At Alameda Health System, we are dedicated to creating a positive
and safe work environment for our patients, staff, and community.
We promote equity of experience and opportunity to ensure staff of
all background feel included and welcome.
Responsibilities
NOTE: The following are the duties performed by employees in this
classification. However, employees may perform other related duties
at an equivalent level. Not all duties listed are necessarily
performed by each individual in the classification.
Obtains and documents software design specification based on user
requirements.
Analyzes systems compatibility and configures system in accordance
with operation and technical requirements.
Actively participates in the installation, configuration, and
problem resolution for the product.
Provides end-user support and training either remotely from the
system or onsite.
Provides consultation, analysis, evaluation, options, and
implementation of workflow changes and improvements.
Coordinates follow-through on user requests using established
reporting structure. Makes recommendations as needed for system
changes and enhancements.
Documents and prioritizes all problem reports and documents
resolution in accordance with application and Service Desk triage
policies, procedures, and Change Control processes.
Follows established application support and IS department policies
and procedures for change control processes.
Is encouraged to participate in and is an active member of
appropriate national and local application User or Support
groups.
Provides trend analysis of problems and documents suggested
resolutions to management.
Provides application-specific guidance, training and documentation
to the Service Desk.
Responsible for general problem identification and resolution
working with project staff, IS staff, other application analysts
and vendors during implementations, upgrades and support.
13.May review and manage various system log files, error reports,
alert audit logs, and security access logs, as assigned.
Works with Alameda Health System IS and application testing,
technical, product, and interface teams to perform assigned testing
activities supporting upgrades, enhancements, new functionality,
application and system changes, and modifications.
Performs other duties as assigned.
Any combination of education and experience that would likely
provide the required knowledge, skills and abilities as well as
possession of any required licenses or certifications is
qualifying.
Qualifications
Any combination of education and experience that would likely
provide the required knowledge, skills, and abilities as well as
possession of any required licenses or certifications is
qualifying.
Required Education: High School diploma or equivalent.
Preferred Education: Bachelor's degree in business, information
systems, healthcare or other related field.
Required Experience: Four years of experience in a related area;
experience with project and cross-functional team coordination, in
highly complex, diverse environments; experience with application
testing methods and practices; experience communicating across the
organization to both IS/ Operational Leaders and customers;
hospital and/or other health care application experience.
Preferred Experience: Experience in application implementation
using diversified application lines of information systems;
experience providing support, training, and/or implementation
support for complex projects that require coordination of resource
and project planning; experience with electronic health record
systems; experience working in a matrix environment with a matrix
reporting relationship.
Required Licenses/Certifications: If position is for Epic,
certification required within 6 months in the application being
supported.
Additional Qualifications
Minimum of three years of experience implementing and/or supporting
Lawson ERP applications as an IT technical analyst. This position
requires depth and breadth of knowledge from an IT software
application perspective, problem-solving and analytical
thinking.
Prior technical experience using Lawson's IPA tool is strongly
preferred. A good understanding of a variety of ERP processes and
data is very desirable.
Local candidates preferred but relocation candidates will be
considered.
Information Systems
SYS IS Apps ERP
Full Time
Day
Business Professional & IT
FTE: 1
Keywords: Alameda Health System, Oakland , Senior Business Analyst, Professions , Oakland, California
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