Senior Business Analyst
Company: Alameda Health System
Location: Oakland
Posted on: May 17, 2022
Job Description:
Summary Role OverviewAs a Senior Business Analyst with Alameda
Health System, you will implement and support assigned applications
from both the application-user and technical perspectives; provide
application support for their assigned application, in addition to
providing triage and troubleshooting assistance to the application
customers and Service Desk staff.We are seeking Analysts -who will
utilize their expertise in providing proactive and preventative
monitoring and maintenance of Lawson applications and systems
including recovery, hardware optimization, planning, job
monitoring, and application upgrades. At Alameda Health System, we
are dedicated to creating a positive and safe work environment for
our patients, staff, and community. We promote equity of experience
and opportunity to ensure staff of all background feel included and
welcome.ResponsibilitiesNOTE: The following are the duties
performed by employees in this classification. - However, employees
may perform other related duties at an equivalent level. - Not all
duties listed are necessarily performed by each individual in the
classification.
Obtains and documents software design
specification based on user requirements.Analyzes systems
compatibility and configures system in accordance with operation
and technical requirements.Actively participates in the
installation, configuration, and problem resolution for the
product.Provides end-user support and training either remotely from
the system or onsite.Provides consultation, analysis, evaluation,
options, and implementation of workflow changes and
improvements.Coordinates follow-through on user requests using
established reporting structure. -Makes recommendations as needed
for system changes and enhancements.Documents and prioritizes all
problem reports and documents resolution in accordance with
application and Service Desk triage policies, procedures, and
Change Control processes.Follows established application support
and IS department policies and procedures for change control
processes.Is encouraged to participate in and is an active member
of appropriate national and local application User or Support
groups.Provides trend analysis of problems and documents suggested
resolutions to management.Provides application-specific guidance,
training and documentation to the Service Desk.Responsible for
general problem identification and resolution working with project
staff, IS staff, other application analysts and vendors during
implementations, upgrades and support.13.May review and manage
various system log files, error reports, alert audit logs, and
security access logs, as assigned.Works with Alameda Health System
IS and application testing, technical, product, and interface teams
to perform assigned testing activities supporting upgrades,
enhancements, new functionality, application and system changes,
and modifications.Performs other duties as assigned.Any combination
of education and experience that would likely provide the required
knowledge, skills and abilities as well as possession of any
required licenses or certifications is qualifying.QualificationsAny
combination of education and experience that would likely provide
the required knowledge, skills, and abilities as well as possession
of any required licenses or certifications is qualifying.Required
Education: High School diploma or equivalent.Preferred Education:
Bachelor's degree in business, information systems, healthcare or
other related field.Required Experience: Four years of experience
in a related area; experience with project and cross-functional
team coordination, in highly complex, diverse environments;
experience with application testing methods and practices;
experience communicating across the organization to both IS/
Operational Leaders and customers; hospital and/or other health
care application experience. -Preferred Experience: Experience in
application implementation using diversified application lines of
information systems; experience providing support, training, and/or
implementation support for complex projects that require
coordination of resource and project planning; experience with
electronic health record systems; experience working in a matrix
environment with a matrix reporting relationship.Required
Licenses/Certifications: If position is for Epic, certification
required within 6 months in the application being
supported.Additional QualificationsMinimum of three years of
experience implementing and/or supporting Lawson ERP applications
as an IT technical analyst. This position requires depth and
breadth of knowledge from an IT software application perspective,
problem-solving and analytical thinking. - Prior technical
experience using Lawson's IPA tool is strongly preferred. - A good
understanding of a variety of ERP processes and data is very
desirable. - Local candidates preferred but relocation candidates
will be considered. -
Information Systems
SYS IS Apps ERP
Full Time
Day
Business Professional & IT
FTE: 1
Keywords: Alameda Health System, Oakland , Senior Business Analyst, Professions , Oakland, California
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