Applications Analyst II - Epic Healthy Planet
Company: Alameda Health System
Location: Oakland
Posted on: June 26, 2022
Job Description:
Summary As the Senior EPIC Health Planet -Analyst with Alameda
Health System, you will assist with the implementation and support
of Health Planet and Ambulatory applications; provide -application
for the product line in addition to providing triage and
troubleshooting assistance to the product customers and Help Desk
staff.ResponsibilitiesFollowing are the duties performed by
employees in this classification. However, employees may perform
other related duties at an equivalent level. Not all duties listed
are necessarily performed by each individual in the classification.
-
- Works with members of the project team, IS Integration staff,
IS Technology, other project team members, and vendor
representatives to assist with the development of interface mapping
specifications for assigned areas.
- Provides support during the application installation, including
trouble-shooting problems, recording and tracking problems, working
with vendor representatives to correct problems.
- Enters and updates software enhancement request logs or
systems; tracks progress on enhancements and communicates the
status of requests to customers.
- Assesses the feasibility of proposed new product features.
- Provides data analysis, design specifications and
documentation;
- Analyzes problems during development and suggests innovative
solutions
- Coordinates with end users, appropriate application support
staff, IS staff, and vendors to identify and correct reported
problems.
- Coordinates follow-through on user requests using established
reporting structure. -Makes recommendations as needed for system
changes and enhancements.
- Documents and prioritizes all problem reports and documents
resolution in accordance with application and Help Desk triage
policies, procedures, and Change Control processes.
- Participates in maintaining overall system functionality,
including assisting in troubleshooting and recovery; interacts
provides support to, departments responsible for system security,
data integrity, hardware support, printer management, and general
technical support.
- Provides trend analysis of problems and documents suggested
resolutions to management.
- Responsible for issue problem tracking and resolution; manages
the problem and action item logs which track project or support
issues and their resolutions
- Reviews and manages various system log files, error reports,
alert audit logs, and security access logs, as assigned.
- Works with Alameda Health System IS and application testing,
technical, product, and interface teams to perform assigned testing
activities supporting upgrades, enhancements, new functionality,
application and system changes, and modifications.
- Collaborates with appropriate application testing teams
regarding test scripts supporting clinical and operational
workflows.
- Provides information and feedback to the appropriate
application testing teams to help develop test scripts and
processes that mirror clinical operations.
- Responsible for implementation and testing new application
releases in conjunction with established change control
processes.
- Participates in operations and production architecture
planning, including but not limited to Help Desk design, Software
Distribution Approach, Change Control Approach, Event Monitoring,
and Event Notification.
- Performs other duties as assigned.QualificationsAny combination
of education and experience that would likely provide the required
knowledge, skills and abilities as well as possession of any
required licenses or certifications is qualifying.Required
Education: High School diploma or equivalent.Preferred Education:
Bachelor's degree in business, information systems, healthcare or
other related field.Required Experience: Three years of experience
in a related area.Preferred Experience: -Software/Hardware
implementation experience using diversified product lines of
information systems; experience supporting complex projects that
require coordination of resource, budget development, and project
planning; hospital and/or other health care application
experience.Required Licenses/Certifications: If position is for
Epic, certification required within 6 months in the application
being supported. -Additional Qualifications:---3+ years of health
care or Epic experience---Clinical background a plus, but not
needed---Familiar with regulatory reporting specification
manuals.---Experience in the following
build/configuration---Reports:Reporting Workbench, Snapshots, LPOC
Report---Grouper build---SmartForm build ---Smart Data Elements
build---SmartSet build ---Navigators build---Questionnaires---Goal
Configuration---Problem List build---Bulk Orders---In addition to
all Ambulatory standard build/configure: Workflow Engine Rules, and
SmartTools (SmartPhrase, SmartLinks, SmartText, etc.)
Information Systems
SYS IS Apps Ambulatory
Full Time
Day
Business Professional & IT
FTE: 1
Keywords: Alameda Health System, Oakland , Applications Analyst II - Epic Healthy Planet, Professions , Oakland, California
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