Home Care Consultant
Company: Home Instead
Location: Oakland
Posted on: June 26, 2022
Job Description:
The Home Care Consultant is responsible for the development of
new clients through a variety of Sales and Marketing duties,
including researching and pursuing new referral sources and
enhancing and maintaining relationships with existing referral
sources. - This position is responsible for reporting results in
moving relationships forward to Manager on a weekly basis,
discussing successes and opportunities, and demonstrating
documented progress and inquiry production in
Sales/Marketing/Networking areas. -Primary Responsibilities: -
-
- Responsible for researching and developing client relationships
and producing referrals; performs all phases of sales process,
including preparation and documentation of cold calls, follow-up
calls, diagnosis of referral source and client needs,
recommendation of appropriate Home Instead - -services and
additional community resources, maintaining and nurturing existing
referral accounts, including follow-up, as necessary. -
- Achieve inquiry generation objectives for assigned territory
with the primary goal of bringing in new business to increase
overall market share. Target accounts include, but are not limited
to, hospitals, physicians, home health agencies, assisted living
facilities, nursing homes, senior centers, hospice, funeral homes,
etc.
- In conjunction with Home Instead franchise leadership, develops
sales and marketing plans, detailing weekly and monthly activities
focused on meeting or exceeding established goals.
- Develop and maintain knowledge of Home Instead brand. -
Effectively presents Home Instead marketing materials and services
to referral providers, including 1:1 meetings, as well as planning,
arranging and conducting formal group presentations to referral
providers.
- Maintain accurate records of all sales and prospecting
activities including sales calls; presentations; closed sales; and
follow-up activities within the assigned territory, including the
use of software to maintain accurate records to maximize territory
potential.
- Develop a database of qualified leads from referrals through
face-to-face cold calling on referral providers, email, telephone
and Web.
- Conduct Service Inquiries and Care Consultations as needed
following the consultative sales process
- Adhere to all company policies, procedures and business ethics
codes.
- Participate in and contribute to the development of educational
programs offered to clients, prospects, and co-workers. -
-Secondary Responsibilities: -
- -Conduct client/CAREGiverSM -introductions as needed
- Conduct quality assurance (QA) visits with clients as
needed
- Participate in various PR strategiesEducation/Experience
Requirements:
- College degree or equivalent work experience
- Related business or sales experience (consultative sales a
plus)
- Must possess a valid driver's license
- Must be able to work in the field, and be insurable.
-Knowledge, skills and Abilities:
- Must have an understanding of and uphold the policies and
procedures established by the franchise office
- Must demonstrate excellent oral and written communication
skills and the ability to listen effectively
- Must have the ability to work independently, maintain
confidentiality of information and meet deadlines
- Must have the ability to demonstrate effective interpersonal
skills is essential as well as sound judgment and good
decision-making
- Must demonstrate discretion, integrity and fair-mindedness
consistent with company standards, practices, policies and
procedures
- Must have the ability to organize and prioritize daily,
monthly, quarterly and yearly work
- Must have the ability to establish good working relationships
with office colleagues, the franchise owner, clients and the
community
- Must present a professional appearance and demeanor
- Must have the ability to operate office equipment -
- Must have computer skills and be proficient in Word and
Excel
- Must be able to work evenings or weekends as requiredEach Home
Instead franchise is independently owned and operated.
Keywords: Home Instead, Oakland , Home Care Consultant, Professions , Oakland, California
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