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IT Support Technician

Company: Spring Fertility
Location: Oakland
Posted on: September 17, 2022

Job Description:

Who is Spring Fertility?We're a passionate, dedicated team of leading physicians and scientists who came from some of the best research hospitals and fertility centers around the world to become the fastest growing fertility group in the country. We offer the most patient-centric, individualized, flexible and compassionate care. Our mission is to partner with our patients to help them achieve their goals, whatever those may be. We believe everyone deserves a family if they want one, and our team is dedicated to guiding our patients on their unique journeys!Why should you join our team?We are a mission-driven organization that is looking for high performers, movers, shakers and innovators! We are working hard to create a first-class fertility practice, but we know how to have fun too! We are growing quickly and care deeply about the development of our team, both professionally and personally. We value optimism, compassion and teamwork, and above all, are united by our shared commitment to put patients first.Role SummaryThe IT Support Tech is responsible for proactively and reactively handling the technology needs and requirements of Doctors, Nurses, Medical Assistants and Finance/Administrative departments. This position is located in our Oakland office. Travel to other Spring sites will be periodically required. This position mandates a high level of interaction and engagement with senior executives, doctors, and a growing staff base, working in a fast-paced and dynamic organization. The role is responsible for all technology support; including but not limited to, installation, configuration, and troubleshooting of a wide range of technologies including desktops, laptops, audio/video, mobile devices, Meraki networking, cloud technologies and specific medical-related devices and applications.Day-to-Day Job Duties Include:

  • Provide IT support to a growing staff of 300+ people consisting of Doctors, Nurses, Medical Assistants and Finance/Administrative departments.
  • Identify and pursue new and innovative ways to improve processes, delivery of support, and technology solutions in general.
  • High level of customer focus with due care and attention to priority issues.
  • Assist with the on-boarding process, prepping and deploying systems, as well as training and educating new hires during IT orientations.
  • Manage our asset life cycle and IT procurement process, maintaining hardware inventory, accurate cycle counts, and decommissioning processes.
  • Help to evaluate hardware and software solutions and participate in IT projects.
  • Resolve technical problems with LAN, WAN, VPN, WiFi, Print Servers and other back-office systems.
  • Oversee, support and troubleshoot our A/V conferencing systems in multiple conference rooms/offices.
  • Generate/Track/Close tickets for all IT related issues in a timely and consistent manner as defined by our SLA policies while maintaining a positive customer satisfaction rating.
  • Work closely with 3rd party vendors providing various technology services.
  • Work closely and actively as part of a broader team of IT professionals at various remote locations (domestic and international). In addition, help provide coverage and support as needed.
  • Ensure documentation is captured appropriately and is easily accessible to the broader IT team.
  • Some heavy lifting required at times (over 25 lbs).Education, Licenses, Certifications
    • Strong service delivery focus and customer management skills.
    • Experience of supporting and maintaining Windows 10, Windows networking fundamentals, Laptops/Tablets, Excel, Outlook, Office 365 environment (Exchange, OneDrive/SharePoint, Teams etc.)
    • PC hardware and software troubleshooting skills and experience.
    • At least 2 years of experience in an IT Support role.
    • Exposure to ticketing systems, remote access technologies for support, Meraki networks, and RingCentral or similar phone platform.
    • Ability to work independently and to manage competing priorities.
    • Excellent skills/abilities in: organization, planning, multi-tasking, flexibility.
    • High level of professionalism and business acumen.
    • Very good written and verbal communication skills.
    • Ability to actively participate as part of a team.
    • Experience with Azure AD and Intune is a plus.
    • Professional IT work experience in the medical industry is a plus.
    • Microsoft Certifications are a plus.Employment TypeThis is a full-time non-exempt onsite position that requires early hours and an on-call rotation. In addition, you will need to be flexible to drive to different locations around the Bay Area on an as needed basis.BenefitsInvesting in you today
      • Competitive Medical, Dental, and Vision Plans
      • Paid Time Off to enjoy "you" time!
      • Additional benefits - WageWorks Commuter Benefits, Pet Insurance, Discounted rates on home and auto insurance
      • Career development and cross-training opportunitiesInvesting in your future
        • 401k Match with up to 4% matching
        • Fertility Benefits Program
        • Paid Life and Disability InsuranceIn accordance with state law, Spring Fertility requires all on-site (or remote employees who come on-site) to be vaccinated for COVID-19. To be considered for employment opportunities at Spring Fertility, candidates must be fully vaccinated (including a booster if eligible) by potential start date. If not eligible to be boosted at this present time, it will be required when you meet eligibility should you be offered a position at Spring. Exceptions will be made for candidates who are not able to be vaccinated due to medical or religious reasons under federal, state, and local laws#INDSFTDon't have it all? We still welcome you to apply!At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.We are scientists. We are humanists. We are passionate about fertility.Visit our Careers Page to learn more about us! www.springfertility.com/careers
          CCPA disclosure notice here.

Keywords: Spring Fertility, Oakland , IT Support Technician, Professions , Oakland, California

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