Business Analyst, R24 Support

Company: PG&E Corporation
Location: Oakland
Posted on: September 19, 2022

Job Description:

Requisition ID# 136661Job Category: Business Operations / StrategyJob Level: Individual ContributorBusiness Unit: Customer CareJob Location: OaklandDepartment Overview In Clean Energy Programs (CEP), we are focused on delivering the desired customer experience for each of our customers by concentrating on the development and delivery of clean energy management products and services customers value. CEP Customer Products include Demand Response, Distributed Generation, Measurement & Evaluation, Data Sharing Platforms and Data Analytics. The intended result is to have a lasting positive impact on our customers, communities and the environment. The Data & Energy Management Products (DEMP) team is a dynamic team of customer-focused data enthusiasts passionate about creating insights from data which further CEPs objectives. DEMP provides customer data governance guidance to our partners within CES, and develops & maintains the tools necessary for customer data access and analytics. We support a wide range of stakeholders, including internal CES programs (such as Energy Efficiency and Demand Response), local government partners and their climate action planning, academic research on climate planning & sustainability, and regulatory customer data requests. An important aspect of supporting our partners involves working with them to ensure that we deliver accurate and timely data so that they are able to maintain their climate action planning programs. Were looking for a customer-centric operations analyst who is eager to work with our Rule 24 Demand Response Providers and support their experience with our Rule 24 Program and our Share My Data Product. Position SummaryThe Operations Data Analyst will be a member of the Data & Energy Management Products (DEMP) team within the Clean Energy Programs (CEP) organization. This position will focus on third-party Demand Response Providers (DRPs) and Electric Rule 24 program implementation. DRPs participate in the California Independent System Operator (CAISO) market by supplying electric demand response services to retail customers within PG&Es territory and then bidding-in the electricity reduction into the CAISO wholesale energy markets. The Operations Data Analyst will participate in providing day-to-day operations support and API call activity monitoring for the Rule 24 program. Support of the Rule 24 DRPs will include diagnosing any Share My Data product or Rule 24-related systems issues & working with the appropriate partners to resolve issues (examples include missing data, improper API-calls, missing or outdated customer authorization, etc.). The Rule 24 program is highly dependent on IT infrastructure and systems to support its day-to-day operations, and this individual will coordinate with both Rule 24 and Share My Data team members, as well as with IT personnel and members of PG&Es Demand Response program team to ensure a successful resolution of all Rule 24 issues. The ideal candidate will possess excellent written and verbal communication skills with proven ability to quickly learn technical systems and processes and be comfortable shifting between working independently and collaborating in a team environment. Responsibilities

• Research customer data issues in PG&E systems and perform a moderate level of data entry and querying.
• Review API call details from Rule 24 DRPs to identify improper call parameters and API call patterns that are not in alignment with Share My Data best practices.
• Look up customer account details in PG&Es billing system.
• Work with a cross-functional team to support Rule 24 DRPs. This may include Rule 24 and Share My Data teams, as well as IT operations and others.
• Assist with developing and updating guidance documents and job aides
• Identify and lead continuous improvement initiatives as necessary concerning DRP and DR Service issues, and Share My Data product Minimum Qualifications
  Bachelors degree in Business Administration, Business Information Systems, Communications, Computer Science, Engineering, Marketing or related field, or equivalent work experience.2 years of related experience (i.e. business analysis, information systems, customer relations, demand response, program management, continuous improvement, project management, database management, etc.).Desired

  Customer relations experience Demonstrated analytical thinking, problem-solving and continuous process improvement abilitiesAbility to present complex technical information and concepts in a concise way in writing and verballyAdvanced knowledge of Microsoft Office SuiteAbility to effectively participate in multi/cross-functional teams in a matrixed environmentAbility and/or willingness to learn to write and run select type queries against multiple tables using a development tool such as Oracle SQL DeveloperIntellectual curiosity and eagerness to learnAbility to flex between working independently and working with collaboration and coordinationEnergy utility domain knowledgeRequired

  Preferred

  Job Industries

  • Transportation

Keywords: PG&E Corporation, Oakland , Business Analyst, R24 Support, Professions , Oakland, California