INSURANCE LIAISON WITH ANTHEM - BENEFITS ANALYST 4 - RASC (Hybrid)
Company: Acord (association For Cooperative Operations Rese
Posted on: November 21, 2022
INSURANCE LIAISON WITH ANTHEM - BENEFITS ANALYST 4 - RASC
(Hybrid) University of California Office of the President Details
Posted: 03-Nov-22Location: Oakland, CaliforniaSalary: Open Internal
INSURANCE LIAISON WITH ANTHEM - BENEFITS ANALYST 4 - RASC
Location: OaklandFull Time
Job ID: 44992
For UCOP internal applicants, please login to the internal
candidate gateway at: Jobs at UCOP
UC OFFICE OF THE PRESIDENT
At the University of California (UC), your contributions make a
difference. A world leader producing Nobel and Pulitzer prize
recipients with over 150 years of groundbreaking research
transforming the world. Choose a career where you can leverage your
knowledge, skills and aspirations to inspire and support some of
the greatest minds in the world, and those who will follow in their
footsteps. Working at the University of California is being part of
a unique institution, and a vibrant and diverse community. At the
University of California, Office of the President, we propel our
mission through impactful work locally, in government centers and
systemwide. We are passionate people, serving the greater good.
The University of California, one of the largest and most acclaimed
institutions of higher learning in the world, is dedicated to
excellence in teaching, research and public service. The University
of California Office of the President is the headquarters to the 10
campuses, six academic medical centers and three national
laboratories and enrolls premier students from California, the
nation and the world. Learn more about the UC Office of the
TheRetirement Administration Service Center (RASC) counsels members
of the University as they transition into retirement and provides
long-term pension and retirement health benefits support.
The Insurance Liaison Benefits Analyst 4 applies highly advanced
benefits concepts to guide complex analyses and evaluate varied
benefits programs of significant scope and impact; consults with
managers, supervisors, staff, external partners, and members
regarding benefit eligibility and integration of applicable
policies; the liaison will leverage their expertise to guide and
lead health, welfare, and/or retiree benefit program
implementations in compliance with established guidelines and
practices. Please note this is a hybrid position.
The Insurance Liaison Benefits Analyst 4 works closely with their
manager and partner organizations and teams to 1) fulfill
divisional strategic objectives to move the organization forward;
2) meet and exceed performance standards; and 3) build a culture of
high performance in delivering a positive service experience to
internal and external clients at every touch point.
The Insurance Liaison Benefits Analyst 4 is a highly motivated,
detailed-oriented, problem solving, results-driven individual with
a proven track record of delivering exemplary customer service in a
fast-paced work environment while managing multiple projects with
The Insurance Liaison Benefits Analyst 4 is a high-level individual
contributor and subject matter expert whosupports their manager to
ensure the efficient use of resources, the accurate reporting of
data and the effective and timely delivery of benefit services to
all internal and external members, customers and key
Under the guidance of their manager and in conjunction with the
supervisor, the Insurance Liaison Benefits Analyst 4 will monitor
the workflow of the team to ensure that quality metrics are
reported and operational efficiencies are streamlined, improved and
met as needed.
The Insurance Liaison Benefits Analyst 4 also supports department
leaders to ensure that staff comply with federal and state
guidelines and polices set forth by the University of
- Collaborates to uphold a culture of delivering exemplary
service to internal and external clients and to support strategies
focused on operational excellence and process and/or workflow
- Works closely with manager/supervisor (and other RASC leaders)
to ensure that department goals, performance targets and budget
compliance are met; provides input as needed to formulate
measurable unit goals and expectations using key performance
- Supports the business in recommending and implementing
solutions to improve operational controls and mitigate risks.
- Always considers the customer's point-of-view and anticipates
customers' needs when dealing with complex written and verbal
inquiries from both internal business partners and external
- Periodically reviews organization and department policies and
procedures that impact staff, in collaboration with the manager and
- Works with across the business and in collaboration with
department leaders to audit departmental practices to ensure
consistent implementation of best administrative practices.
- Resolves issues and develops viable solutions as necessary to
promote operational excellence.
- Leverages internal and external reporting tools to complete
analysis and ensure an efficient and high-quality service to all
customers; presents findings to appropriate parties, including
- Stays up to date on industry trends, best practices, and
- Compiles, summarizes and generates weekly, monthly or quarterly
- Serves as a 'subject matter expert' who provides feedback on
technology enhancements that could improve analytic tracking;
supports their manager and other department leaders in responding
to highly complex oral and/or written inquiries and requests from
customers (i.e., retirees, faculty, employees, local benefits
offices, and other internal and external organizations.)
- Supports manager/supervisor in evaluating and analyzing data
and trends to improve the client service experience and ensure
- May support manager and supervisor and RASC leadership in
conducting quality assurance surveys and other mechanisms (i.e.,
reporting scorecards, dashboards, etc.) to identify customer
satisfaction levels and seek improvement as needed.
Training and Development
- Confers with manager/supervisor and other department leaders to
ensure benefit analysts are provided the appropriate training
resources to further their development and on-the-job
- Supports manager, supervisor and other department leaders in
facilitating staff cross-learning across lines of business (i.e.,
retirement, health and welfare and benefits administration
- May support manager and supervisor in facilitating team
development functions, which may include attending pre-hire group
interview sessions, supporting onboarding and mentoring new
- Supports manager and supervisor with communication to team
members to ensure compliance of internal and external business
policies, procedures and processes.
Customer Service Excellence
- Serves as a 'change agent, champion, or initial adopter' who
embraces change and encourages colleagues to support pending or
newly-implemented change initiatives.
- Participates on cross-functional committees to facilitate
information exchange and address operational issues.
- Establishes and builds rapport/relationships with members and
colleagues within and outside of RASC.
- Works with manager to create effective communication channels
for staff feedback.
- RASC Leadership
- RASC Analysts
- Location stakeholders and partners
- University of California faculty and staff, retirees and
- Vendor Partners
Qualifications and/or Technical Experience (job specific)
- Minimum of 7+ years of experience in a lead role supporting and
driving the overall performance of Health and Welfare benefits in a
corporate or Insurance provider setting and have advanced knowledge
of Medicare, retirement, health & welfare, benefits administration,
with knowledge of other areas of employee benefits and associated
- Demonstrated experience working with Health and Welfare
insurance carriers in solving technology, enrollment, eligibility
and billing issues at the individual and overall business
- Leverages technology and proficient in supporting software
applications to drive overall business and individual
- Advanced knowledge of CMS, Medicare Parts A, B, and D;
experience in educating customers in all matters of Medicare
coordination, and resolving Insurance carrier eligibility and
enrollment discrepancies due to member Medicare enrollment
- Must be able to analyze large amounts of data (from various
systems), problem solve, draw conclusions & make recommendations to
leadership to drive results.
- Ability to prioritize multiple tasks and deliver reports,
projects and results within tight timelines and fast turnarounds;
able to proof and audit reports for accuracy.
- Strong organizational, prioritization and time-management
- Excellent problem-solving skills; able to influence and advise
people at all levels, including leaders.
- ACA, ERISA, COBRA, FMLA, ADA, Section 125, workers'
compensation, Medicare, OBRA, and Social Security and DOL
requirements a plus.
- Must have an innovative, positive self-directed attitude;
proven problem-solver who can develop and implement strategies or
methodology for improved deliverables.
- Able to 'go the extra mile' in delivering service to both
internal and external customers.
- Maintains professional and technical knowledge; attending
educational workshops and professional organizations; reviewing
professional publications and establishing personal networks.
- Willingness to take initiative and work independently.
- Must be experienced in managing metrics ensuring customer
satisfaction and reporting statistical performance levels related
- Exemplary verbal, written and change communication and
presentation skills; able to work in a highly collaborative manner
and formulate a clear point of view.
- Able to work with strong personalities and different work
styles while remaining calm, tactful, courteous and respectful
- Able to troubleshoot and resolve complex, emerging issues and
meet critical deadlines.
- Advanced knowledge of pertinent federal and state regulations
and filing and compliance requirements (both adopted and pending)
that affect retiree benefits programs, including ACA, ERISA, COBRA,
FMLA, ADA, Section 125, workers' compensation, Medicare, OBRA, and
Social Security and DOL requirements a plus.
- Must possess a Bachelors in Business Administration, Human
Resources, Operations Management, Marketing, Public Health or
equivalent work experience.
- CEBS or equivalent certifications a required or a plus
SALARY AND BENEFITS
Salary: The Recommended Hiring Range is: $100,000.00 to
$114,000.00. Commensurate with experience.
Benefits: For information on the comprehensive benefits package
offered by the University visit: Benefits of Belonging
HOW TO APPLY
Please be prepared to attach a cover letter and resume with your
APPLICATION REVIEW DATE
The first review date for this job isBackground check process at
Smoke Free Work Environment: The University of California, Office
of the President, is smoke & tobacco-free as of January 1, 2014. UC
Smoke & Tobacco Free Policy
August 2021 Update: The University of California has issued a
policy requiring employees to be fully vaccinated against COVID -19
before physically accessing the University location or programs.
Upon hire into a UCOP position, you will be provided detailed
instructions on how to comply with this policy including access to
the COVID vaccination at no cost. New hires to UCOP who work onsite
or will come onsite for any activities at a UCOP or other UC
location must comply with this policy within 8 weeks after their
start date. The policy allows for employees to request approval for
an exception or deferral. UC COVID-19 Vaccine Policy
The University of California, Office of the President, is an Equal
Opportunity/Affirmative Action Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, age or protected veteran status. EEO/AA
Employer UC Nondiscrimination Policy
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