Director of Property Management

Company: East Bay Asian Local Development Corporation
Location: Oakland
Posted on: May 27, 2023

Job Description:

-Emphasizing our historic and continuing commitment to Asian and Pacific Islander communities, the -East Bay Asian Local Development Corporation (EBALDC) -works with and for all the diverse populations of the East Bay to build healthy, vibrant and safe neighborhoods through community development. -EBALDC -is a first-generation social enterprise founded in 1975 that has consistently generated > 75% of our revenue from earned income. Our businesses and programs generate revenue to support sustained social impact. We oversee a diverse range of businesses and programs, including real estate development, property management, social services, and professional services, some of which are corporate operations and others are operated as subsidiaries and through partnerships with public and private partners. -EBALDC -is dedicated to building a culturally diverse and pluralistic organization committed to working in multicultural communities, and strongly encourages minorities, people of color and women to apply for our employment opportunities. EBALDC is an equal opportunity employer and makes employment decisions on the basis of merit, including the applicants ability to champion EBALDC mission, values and organizational culture. EBALDC wants to have the best available persons in every job. EBALDC policy prohibits unlawful discrimination on any basis protected by federal, state or local law or ordinance or regulation. -For more about -our accomplishments -and -our mission, please visit: - - -East Bay Asian Local Development Corporation (EBALDC) -is seeking a regular, full time -Director of Property Management -in the Corporate office -in Oakland, CA. -Summary: - -Under the Executive Vice President of Portfolio Operation (EVP PO), the Director of Property Management (DPM) has primary responsibility for managing 1,548 apartments in 30 properties in Oakland, Emeryville, Richmond, and San Pablo, including over 800 apartments under contract management by other companies. - -The DPM supervises a team of seven, including the operations manager, property supervisors, and compliance manager, and indirectly manages 60+ property management, maintenance, and custodial staff. The DPM ensures that all properties in the portfolio meet EBALDC occupancy and financial goals, its high standards for quality, safe, sanitary and, affordable housing; and manages fiscal, policy, tenant, personnel and, safety issues according to legal, investor, lender and EBALDC requirements.Using EBALDC's Healthy Neighborhoods, the strategic priorities for the Property Management department are increasing safety, implementing comprehensive performance measurement and outcomes systems, and increasing operational efficiency. The Director has the responsibility of planning and budgeting for the department's corporate budget and the budgets of all residential properties in the portfolio; staffing the board's property management committee; building teamwork and systems; working effectively with other departments, board members, and EBALDC's partners, residents, and community organizations. - The DPM also serves as a member of the EBALDC Management and Operations Team (MOT) and is responsible for organization-wide leadership and decision-making. -Key Duties and Responsibilities:Department & Property Budgets

• Work closely with the Project Analyst and Property Supervisors to develop, monitor, analyze and oversee the following budgets to deliver quality services with limited resources and meet EBALDC financial goals:
• Annual operating budget for the property management department
• Annual operating budget for each property
• Capital improvement/reserve budget for each property (developed with input from Asset Management) -Contracts, Expenses & Cost Controls
  • Oversee the Property Supervisors in negotiation and management of service, vendor, and other contracts
  • Approve expenses and invoices under $20,000
  • Work with the Property Supervisors to develop and implement cost-control measures -Leases, Systems, Policies & Procedures
    • Develop and oversee the administration of leases, property management systems (including up-to-date building manuals and preventative maintenance schedules), policies, and procedures to:
      • Ensure compliance with fair housing and tenant/landlord laws, funder and investor rules and regulations, and Federal regulations (e.g., HUD S.504)
      • Meet EBALDC occupancy, financial and organizational goals
      • Ensure a safe, decent, sanitary, and affordable living environment at EBALDC residential properties
      • Increase efficiencies in managing the property portfolio -Long-Term & Capital Planning
        • Work closely with asset management staff to establish rent structures that meet EBALDC's long-term mission, occupancy, and financial goals
        • Work closely with -asset management staff to develop and implement capital replacement programs for each property
        • Develop and implement the department's long-term plans, annual objectives, and staff work plans in fitting with EBALDC mission, guiding principles, and strategic plan -Reporting
          • Ensure submission of accurate and timely reports to the board, the CEO, lenders, funders, and regulatory agencies -Board of Directors
            • Alert EVP OP to potential policy issues or changes requiring board approval
            • Convene and staff the board property management committee
            • Submit monthly reports to the board
            • Prepare board resolutions as needed
            • Draft policies regarding property operations for EVP OP and board approval -New Properties
              • Actively participate with the real estate development department in developing new properties. - Activities include:
                • Assign and oversee property management staff on new projects under development
                • Develop operating budgets
                • Design recommendations and planning
                • Plan and implement tenant relocations in compliance with legal requirements
                • Coordinate marketing and rent-up of new properties -Tenant Relations
                  • Work closely with the Property Supervisors to 1) maintain positive working relationships with tenants, 2) represent EBALDC in legal actions involving tenants, and 3) respond to and resolve tenant and applicant grievances on time
                  • Coordinate with the Director of Neighborhood and Economic Development regarding resident services and family economic success programs for EBALDC residents
                  • Coordinate with the Associate Director of Commercial Real Estate regarding commercial spaces/tenants at residential buildings -External Relations
                    • Establish and maintain positive working relationships with external organizations, including community groups, housing authorities, investors, lenders, City of Oakland staff, and law enforcement agencies
                    • Actively participate in EBALDC strategic planning and other meetings and activities -Director Responsibilities:
                      • Responsibility and accountability for functional area(s) (including multiple programs/projects) with minimal supervision and with decision-making authority, including selecting from alternatives, timing tasks, determining the use of resources, and identifying efficiencies
                      • Provides operational leadership, planning, implementation, and management to functional area(s)
                      • Prepares, forecasts, and monitors budget(s)
                      • Identifies, secures, and provides funding and resource
                      • Develop and implement controls; mitigate issues; deep knowledge of legal and industry compliance requirements
                      • Convenes interdepartmental workgroups and develops charters
                      • Resolves issues within functional area(s) and escalates when required
                      • Demonstrates deep technical knowledge and creativity
                      • Demonstrated measurable impact around operational efficiency, reducing waste and quality control
                      • Advances, fosters, and models EBALDC's values of:
                        • Respect -- We value each person and honor diversity in all its forms. We listen skillfully to each other and the community. We will continue to deepen our capacity to approach our work through the lenses of equity, inclusion, and cultural humility.
                        • Collaboration -- We achieve more by building strong partnerships with people, organizations, and businesses to accomplish neighborhood goals.
                        • Accountability -- We take responsibility for our work, honor our commitments and make sound financial decisions for the health and benefit of our communities.
                        • Passion -- Our commitment drives us to our mission and vision, and we are deeply invested in our communities.
                        • Leadership -- We take the initiative and set a high bar for what is possible in community development. We encourage others to be examples and problem solvers in their communities.
                        • -Actively -practice, develop and improve the following leadership competencies:
                        • Accountability
                        • Change Management
                        • Conflict Management
                        • Consultation
                        • Decision-making
                        • Emotional Intelligence
                        • Entrepreneurship
                        • External Awareness
                        • Facilitative Leadership
                        • Flexibility
                        • Human Capital Management
                        • Influencing/Negotiating
                        • Integrity
                        • Leveraging Diversity
                        • Optimistic
                        • Organizational Commitment
                        • Organizational Development
                        • Organizational Vision
                        • Partnering
                        • Political Savvy
                        • Problem Solving
                        • Resiliency
                        • Revenue and Cost Control Responsibilities
                        • Strategic Thinking
                        • Strong Collaboration Skills
                        • Technical CredibilityManagement and Operations Team (MOT) - General Responsibilities (IF APPLICABLE)
                          • Identify, troubleshoot, and resolve cross-functional operational issues to make EBALDC more productive and efficient as an organization
                          • Participate in collaborative peer-to-peer problem solving
                          • Escalate issues that are not able to be resolved by the MOT to the ELT for input and decision making
                          • Bring proposals to ELT for consideration, input, and/or decision making
                          • Provide reports to ELT that detail issues being addressed, what needs to be coordinated, what needs to be communicated out to staff
                          • Act as liaison between line staff and ELT
                          • Provide communication to line staff regarding the work of the MOT and decisions made by the MOT
                          • Operate within the mandates and terms of the MOT charter, including communication agreements, decision-making screens, and processes, and established outcomes and performance measures.
                          • Use equity and inclusion and other screens to make decisions that are in the best interest of EBALDC
                          • When necessary, form smaller subgroups to address issues that do not require the entire team's participation
                          • Allow for the diversity of perspectives and styles
                          • Include non-MOT members on specific issues to gather input and gain varying perspectives from diverse, cross-departmental, and representative groups of staff -Required Knowledge, Skills & Abilities:
                            • Bachelor's degree or equivalent years of experience and eight -years -of experience +/- - 2 years, depending on the intensity of experience
                            • At least five (7) years of progressively responsible residential property management experience
                            • Five (5) years of experience in affordable housing - knowledge of government housing programs and regulatory requirements
                            • At least five (5) years of experience supervising staff and - at least three (3) years of experience managing a department or project team
                            • Experience managing annual operating budgets of $1 million or more; strong financial management skills
                            • Thorough knowledge of landlord-tenant laws and procedures
                            • Knowledge of building maintenance systems (e.g., HVAC, plumbing, electrical)
                            • Current Real Estate Broker's License to be used by EBALDC and its affiliates or must obtain license within one year from the start of the position
                            • Sound judgment, dependability, and ability to respond appropriately under pressure
                            • Initiative
                            • Excellent analytical and problem-solving skills
                            • Strong customer service and follow-through skills
                            • Strong management skills and the ability to create and streamline processes and systems within the department
                            • Ability, willingness, and sensitivity to interact effectively with a wide variety of people and personalities - staff, residents, local agencies, contractors, lenders, board members
                            • Effective written and verbal communication skills
                            • Excellent negotiating, organization, and planning skills
                            • Computer literate in Microsoft Outlook, Word, and Excel
                            • Bondable, clear criminal background check
                            • Valid California Drivers License and vehicle for transportation to East Bay properties -Preferred Qualifications:
                              • Computer literate in Yardi property management software
                              • Familiarity with the neighborhoods in which EBALDC works -Direction of Others:
                                • Compliance Manager
                                • Property Supervisors
                                • Facilities and Operations Supervisor -Physical Demands:
                                  • Essential functions of the position require the employee to use a telephone, work at a standard computer terminal and be able to follow reasonable ergonomic recommendations, sit for long periods, and perform repetitive motions - -Salary Range:$125,000.00 - $140,000.00 annually -Benefits and Other Information:EBALDC offers excellent benefit. - EBALDC pays 100% of employee premiums and 60% of dependent premiums for Medical, Dental, Vision, LTD and Life, EAP, Retirement, Paid Time Off, CA Paid Sick Leave, Holidays and Wellness Days off for all eligible employees. -**All candidates will be subject to a background check and COVID-19 Vaccination is required as a condition of employment** -Please NO PHONE CALLS! -EBALDC is an EOE/AA Employer - -Powered by JazzHR

Keywords: East Bay Asian Local Development Corporation, Oakland , Director of Property Management, Professions , Oakland, California