Customer Service Specialist
Can you flash a smile over the phone? If you can you handle busy
phone lines without loosing your sense of humor, then we have a
great Customer Service opportunity for you!
Our client, an exclusive distributor of organic products is looking
to add a dynamic customer service representative to their team. You
will be working with an enthusiastic, dynamic team to provide
exceptional phone-based customer service and order processing
support to health-focused clients. This position features:
? Health Benefits Program (medical, dental), 401(k) plan and profit
? On-site wellness program
? Business casual work environment
? A beautiful LEED certified office building with parking
? Answer email inquiries from customers.
? Resolve customer inquiries via phone in an accurate and timely
? Process customer orders and apply payments.
? Resolve issues utilizing a complex information system, excellent
customer service skills, problem solving skills, thinking/reasoning
skills, and a high level of individual discretion to ensure
outcomes of customer satisfaction.
? Accountable for meeting and maintaining established metrics and
goals including, but not limited to, Availability, Quality, and
? Acquire product knowledge on a regular basis.
? Work with the Marketing and Sales Department as required.
? Receive calls from customers to resolve customer's
? Respond to customer queries accurately, professionally, and
? Proactively recognize and report on trends leading to recurring
? Demonstrate a good understanding of products, procedures, and
services and maintain this knowledge by attending product training
and keeping up to date with all marketing information.
? Problem solves customer issues, analyze customer requirements and
attempt to satisfy the majority of customer queries during the
? Maintain regular contact with the customer for any ongoing issues
through to resolution.
? Advise Customer Service Manager of any new customer issues that
may develop for escalation and resolution.
? Further develop customer service knowledge, skills, and
? Undertake any extra duties as required.
? Computer literate
? Excellent English communication skills
? Problem solving skills
? Team player
? Ability to adapt to change
? A minimum of 2 - 4 years of customer service/ order processing
? College Degree
Start Date: Open until filled
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected