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Customer Service Specialist -Great Place to Work!

Location: Oakland
Posted on: April 8, 2021

Job Description:

Customer Service Specialist



Can you flash a smile over the phone? If you can you handle busy phone lines without loosing your sense of humor, then we have a great Customer Service opportunity for you!



Our client, an exclusive distributor of organic products is looking to add a dynamic customer service representative to their team. You will be working with an enthusiastic, dynamic team to provide exceptional phone-based customer service and order processing support to health-focused clients. This position features:



? Health Benefits Program (medical, dental), 401(k) plan and profit sharing


? On-site wellness program


? Business casual work environment


? A beautiful LEED certified office building with parking



Responsibilities:



? Answer email inquiries from customers.


? Resolve customer inquiries via phone in an accurate and timely manner.


? Process customer orders and apply payments.


? Resolve issues utilizing a complex information system, excellent customer service skills, problem solving skills, thinking/reasoning skills, and a high level of individual discretion to ensure outcomes of customer satisfaction.


? Accountable for meeting and maintaining established metrics and goals including, but not limited to, Availability, Quality, and Productivity.


? Acquire product knowledge on a regular basis.


? Work with the Marketing and Sales Department as required.



Key Accountabilities:



? Receive calls from customers to resolve customer's needs/issues.


? Respond to customer queries accurately, professionally, and timely.


? Proactively recognize and report on trends leading to recurring customer problems.


? Demonstrate a good understanding of products, procedures, and services and maintain this knowledge by attending product training and keeping up to date with all marketing information.


? Problem solves customer issues, analyze customer requirements and attempt to satisfy the majority of customer queries during the first call.


? Maintain regular contact with the customer for any ongoing issues through to resolution.


? Advise Customer Service Manager of any new customer issues that may develop for escalation and resolution.


? Further develop customer service knowledge, skills, and abilities.


? Undertake any extra duties as required.



Qualifications



? Computer literate


? Excellent English communication skills


? Problem solving skills


? Team player


? Ability to adapt to change


? A minimum of 2 - 4 years of customer service/ order processing experience


? College Degree



Start Date: Open until filled


We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Oakland , Customer Service Specialist -Great Place to Work!, Sales , Oakland, California

Click here to apply!

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