OaklandRecruiter Since 2001
the smart solution for Oakland jobs

Customer Service Specialist -Great Place to Work!

Location: Oakland
Posted on: November 21, 2022

Job Description:

Customer Service Specialist



Can you flash a smile over the phone? If you can you handle busy phone lines without loosing your sense of humor, then we have a great Customer Service opportunity for you!



Our client, an exclusive distributor of organic products is looking to add a dynamic customer service representative to their team. You will be working with an enthusiastic, dynamic team to provide exceptional phone-based customer service and order processing support to health-focused clients. This position features:



? Health Benefits Program (medical, dental), 401(k) plan and profit sharing


? On-site wellness program


? Business casual work environment


? A beautiful LEED certified office building with parking



Responsibilities:



? Answer email inquiries from customers.


? Resolve customer inquiries via phone in an accurate and timely manner.


? Process customer orders and apply payments.


? Resolve issues utilizing a complex information system, excellent customer service skills, problem solving skills, thinking/reasoning skills, and a high level of individual discretion to ensure outcomes of customer satisfaction.


? Accountable for meeting and maintaining established metrics and goals including, but not limited to, Availability, Quality, and Productivity.


? Acquire product knowledge on a regular basis.


? Work with the Marketing and Sales Department as required.



Key Accountabilities:



? Receive calls from customers to resolve customer's needs/issues.


? Respond to customer queries accurately, professionally, and timely.


? Proactively recognize and report on trends leading to recurring customer problems.


? Demonstrate a good understanding of products, procedures, and services and maintain this knowledge by attending product training and keeping up to date with all marketing information.


? Problem solves customer issues, analyze customer requirements and attempt to satisfy the majority of customer queries during the first call.


? Maintain regular contact with the customer for any ongoing issues through to resolution.


? Advise Customer Service Manager of any new customer issues that may develop for escalation and resolution.


? Further develop customer service knowledge, skills, and abilities.


? Undertake any extra duties as required.



Qualifications



? Computer literate


? Excellent English communication skills


? Problem solving skills


? Team player


? Ability to adapt to change


? A minimum of 2 - 4 years of customer service/ order processing experience


? College Degree



Start Date: Open until filled


We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Oakland , Customer Service Specialist -Great Place to Work!, Sales , Oakland, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Oakland RSS job feeds