Software Engineer, Agent

Company: Sierra
Location: San Francisco
Posted on: May 1, 2025

Job Description:

About usAt Sierra, we're building a platform to enable every company in the world to build their own autonomous AI agents for everything from customer service to commerce. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta and London.We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.What you'll do

• Build enterprise-grade AI agents: As an , you will be responsible for partnering directly with our customers to build and ship AI agents that handle thousands of customer conversations a day.
• Engage with customers: In the role, you will engage with all levels of our customers' businesses:
  • Discover and assess their requirements.
  • Prepare and present demonstrations of Sierra's agent.
  • Address and overcome technical challenges in the business process by working with technical counterparts.
  • Develop and improve Sierra virtual agents to fit and anticipate our customers' needs and business processes.
  • Become trusted advisors and drive strategic technical strategies for our customers.
  • Shape the product roadmap: Work with Sierra's product teams to scope and implement new features essential to the success of your customers.What you'll bring
    • 3+ years experience in hands-on software development of highly technical products.
    • Past experience in Software Development or other similar hands-on development roles at or above the level of Senior Software Engineer.
    • Experience crafting and tailoring a message for potential customers, including executives.
    • Degree in Computer Science or related field, or equivalent professional experience.Even better...
      • AI-related experience (experience developing AI agents a plus).
      • Experience with React, Typescript, and Go.
      • MBA or equivalent professional experience (while this is a technical role, you will have the opportunity to lean into product management and broader business roles).
      • Past roles that interface with end customers to influence software development.What we offerWe want our benefits to reflect our values and offer the following to full-time employees in the United States:
        • Flexible (Unlimited) Paid Time Off
        • Medical, Dental, and Vision benefits for you and your family
        • Life Insurance and Disability Benefits
        • 401(k) Plan with Sierra match
        • Parental Leave
        • Fertility and Family Building Benefits through Carrot
        • Lunch, as well as delicious snacks and coffee to keep you energized
        • Discretionary Benefit Stipend giving people the ability to spend where it matters mostBe you, with usWe're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description.
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Keywords: Sierra, Oakland , Software Engineer, Agent, Sales , San Francisco, California