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Customer Service Representative (Import/Export)

Company: PCC Logistics
Location: Oakland
Posted on: July 14, 2018

Job Description:

Customer Service Representative (Import/Export) Coordinate and manage all functions in regards to customer service, daily workflow, communication, billing and documentation for assigned accounts. DUTIES AND RESPONSIBILITIES: A self-motivated individual Track record in the areas of performance and customer satisfaction Excellent communication, relationship building and networking skills Advanced computer skills must include Excel, Word, Power Point, Outlook and some type of logistics software. A team player with the ability to achieve results and work well in a fast-paced environment with tight deadlines and multiple tasks. Research and resolve service issues and implement solutions Enforce the policies regarding proper signatures, dates, times and completion on all route/dispatch paperwork Recommend solutions and changes for improving service levels Interface and coordinate with operations and exceed needs of customers, transportation and operations Ensures best practices are implemented appropriately and consistently Remains informed on business trends to keep pace with the changes within the organization and communicate those trends to the department and other departments in a friendly, positive and helpful manner Easily adjusts to changes in schedule, routine, assignments and company/customer needs IDEAL CANDIDATE WOULD BE: Associate s Degree preferred or equivalent Transportation/Logistics Experience 2 to 4 years of Import/Export Customer Service experience with successful track record in establishing revenue from new clientele Possess a strong sales presentation and successful closing background Strong strategic orientation, relationship building and negotiation skills Strong Work ethic and attention to detail Well organized with experience in trucking and warehousing quote preparation Experience in the logistics and transportation industry

Keywords: PCC Logistics, Oakland, Customer Service Representative (Import/Export), Sales, Oakland, California

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