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Customer Service Representative

Company: FASTSIGNS - Oakland & Hayward, CA
Location: Oakland
Posted on: September 12, 2018

Job Description:

Customer Service Representative Are you a highly motivated individual whose passion is to help others? Are you looking for a career with an established and fast-growing company? If so, we are looking for candidates who are interested in a career with outstanding growth and earnings potential. If you are looking for a rewarding career in consultative problem solving and enjoy project management, not just another job, then come join our team!! What we offer: Employer sponsored health benefits Paid holidays Paid time off Employer 401k match and profit share Bonuses Creative work environment Our ideal candidate is: Outgoing Focused Motivated Has excellent listening skills Will deliver an extraordinary customer experience You will be responsible for: Information gathering to aid in a consultative and solution providing activities within the FASTSIGNS center Serve as the first point of contact for walk-in, email, and telephone customers We are looking for an individual with a strong desire to succeed, the ability to develop lasting relationships, and the skills to help clients come to a well thought out and informed decision on their purchase through a consultative approach. Responsibilities First point of contact for prospects and clients. Support assigned sales team members with file checks and design with the understanding on how the Production Department needs the file to build and finish. Work with multiple people within the company to meet deadlines. Read and review plans for any conflicts. Support the Sales Department with any project-related issues. Input notes and update status of each project. Coordinate completion and execution of necessary documentation. Ensure that all project progress is documented according to the written company procedures. Ensure timely completion of all projects of those you are supporting and others when needed. Ability to handle multiple projects per day and manage as well as on-going projects. Deliver information to clients with diplomacy and tact. Effectively communicate with clients about any possible changes to their project with respect to timing or scope. Complete project audit to ensure successful completion and customer satisfaction. Packing and coordinating courier and shipping of signs from time to time. Ensure the showroom is always visitor ready. Qualifications Strong computer skills and ability to adapt to changing software and applications. Good written and verbal communication skills, time management and follow-up skills required. Proven ability to effectively manage complex processes. High level of organization and professionalism. Ability to work in a fast-moving environment maintaining a positive attitude in stressful situations. Solution-minded, always looking for ways to improve efficiency, communication and make the client experience even better. Ability to follow through on assigned tasks and projects with minimal supervision Foresight and desire to take initiative to achieve desired results. Must be a team player and a people person who enjoys talking to clients when needed. Ability to prioritize and multitask. Must be self-driven, highly motivated and able to work with minimal supervision. Ability to work under stress to meet deadlines. Due to the number of applicants, we may not respond to applicants who have spelling, grammar and punctuation errors. We understand your time is valuable, so please double and triple check your application and correspondence prior to submitting. Associated topics: call, client, customer care, customer service representative, guest, phone call, service representative, support specialist, telephone, telephone activation specialist

Keywords: FASTSIGNS - Oakland & Hayward, CA, Oakland , Customer Service Representative, Sales , Oakland, California

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