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Customer Service Representative

Company: Minted
Location: Oakland
Posted on: September 16, 2018

Job Description:

Do you thrive in a fast-paced, lively atmosphere? Do you love design, technology, solving problems and providing top-notch service? Minted is looking for customer service reps to join our team to help us provide outstanding service to our customers. As a Customer Service Representative, you will use your problem solving and people skills while working directly with our customers to address their questions through multiple channels phone, email & live chat. You are patient, empathetic and passionate about providing white glove service to our customers. You have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. Our operation is open 7 days per week and candidates must be available to work evenings and weekends. The hours & schedule for the role are variable and the position is based in Oakland, California. This is a seasonal position.You Will:

  • Respond to calls, emails, and live chats from customers in accordance with our policies and procedures
  • Handle and resolve all customer concerns by providing accurate information with empathy and grace
  • Provide customers with product and general order information
  • Document customer interactions thoroughly and accurately in our CRM and order systems
  • Use support tools & training including our knowledge base to respond to inquiries and ensure our customers satisfaction
  • Provide assistance with processing orders and customizing designs
  • Identify and escalate priority issues that need immediate attention
  • Identify opportunities for improving the customer experience and share those with the Customer Service leadership You Are:
    • Able to work a flexible/variable hour schedule including weekends based on business needs
    • Comfortable using technology; familiarity and experience with eCommerce
    • Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high volume environment
    • Able to take direction and quickly learn new procedures, processes, and products
    • Knowledgeable and interested in design (creative arts is a plus) You Have:
      • Excellent written and verbal communication skills
      • A Bachelors degree or equivalent work experience
      • High attention to detail, are organized, and able to follow through
      • 1-3 years of experience working with customers (preferably at a premium brand)
      • Experience with Salesforce or other CRM software a plus About Minted Minted is a lifestyle brand and design marketplace connecting you with the worlds best artists to create something one of a kind. Minted crowdsources graphic design and artwork from a global community of independent artists and sells these as products addressing the $10 billion stationery market, $48 billion art market, and $100 billion home decor market. Minteds mission is to enable the design independence of both consumers and artists around the world, and the company is a platform for the strongest emerging artists in the world to be seen and discovered.We aim to build a lasting brand representing the most commercially successful design community in the world. Minted was founded by successful serial entrepreneur Mariam Naficy. Minted is located in a beautiful office in downtown San Francisco and is backed by Benchmark Capital, IDG Ventures SF, Menlo Ventures, and angel investors including Marissa Mayer formerly of Yahoo and Jeremy Stoppelman of Yelp. Minted is comprised of an experienced and entrepreneurial team. We come from Google, Amazon, Microsoft, eBay, Yahoo, and Goldman Sachs and numerous disruptive startups. We are a passionate, creative, ambitious team. We provide a great opportunity to work with a stellar team and on a world-changing mission, all supported by a proven business model. Minted is an Equal Opportunity Employer that is committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider for employment all qualified applicants with arrest and conviction records. Minted participates in the E-verify program.

        Keywords: Minted, Oakland , Customer Service Representative, Sales , Oakland, California

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