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Community Lead, Sales

Company: WeWork
Location: Oakland
Posted on: February 13, 2019

Job Description:

About the Role



  • Community Leads are integral to the member experience, sales performance and operational excellence of our WeWork locations.
  • Each Community Lead has a specialism majoring in either Sales, Hospitality or Operations, minoring in the other two disciplines.
  • Alongside other Community Leads and Community Associates, you will support the Community Manager of the location to enable our members to create their lifes work.
  • In this role, your primary focus will be Sales, while minoring in Hospitality and Operations. You will be measured on your ability to achieve and maintain 100% occupancy in line with weekly and monthly sales targets, supported by Sales Leads overseeing a Portfolio of WeWork locations.
  • Our Growth Through Achievement learning platform will continually equip you with the skills and training to carry out your responsibilities.


    Key Responsibilities

    Sales:


    • Tour and sell space to new members by articulating WeWorks value proposition and mission
    • Identify the needs of prospective and existing members and recommend tailored solutions responsive to their needs
    • Research prospective members in your tour pipeline and develop tailored sales pitches to meet their needs, ensuring all follow-up and closing requirements are addressed
    • Refer prospective or existing members to other locations based on their specific needs in order to meet shared Portfolio and Territory sales targets
    • Develop and implement lead generation and sales conversion strategies to maintain 100% occupancy in collaboration with the Community Manager
    • Connect with local organizations and attend networking events to promote WeWorks community and identify potential members
    • Train Community Associates and other Community Leads at your location to give effective tours and sales pitches for those occasions when you are unavailable to tour
    • Prepare daily and weekly overviews of prospective members for rest of Community Team; share this information during Daily Stand Up and daily sales calls


      Operations:


      • Support the resolution of Zendesk tickets and maintenance projects to ensure the highest level of member experience
      • Support the quality control walkthroughs to address immediate issues, pre-empt potential future issues and identify areas for improvement when required
      • Support the the daily ordering and receipt of product from vendors when required
      • Support the preparation of building expense reports and budgets for Community Management review when required
      • Support the preparation of move-in and move-out schedules to minimize member issues
      • Support the Community Manager in making strategic decisions regarding the operational and financial performance of the location
      • Support the development and management of team members, including Community Associates and Community Service Associates


        Hospitality:


        • Develop relationships with members and proactively gather information on their needs to identify both WeWork and member services that could help them achieve their goals
        • Identify and execute opportunities to connect members with each other
        • Support the planning and supervision of educational, professional and personal development events based on members needs and requests
        • Support the education of members on WeWork policies and procedures and encourage usage of wework.com and the member network app to address their needs
        • Recommend best practices to your Community Manager for the benefit of the broader company related to member experience, sales, hospitality, operations, events and training
        • Prepare Incident reports for member complaints, accidents, thefts, property damage, trespass, contact with law enforcement and any other notable occurrences.


          Experience & Requirements


          • Bachelors Degree or equivalent
          • 2+ years sales experience (ideally in addition to prior events and/or operations experience hospitality or retail with customer service focus)
          • Fluent local language and understanding of local culture required
          • Financial literacy and business operations experience a plus
          • Experience managing individual contributors a plus
          • Excellent interpersonal and networking skills
          • Strong verbal and written communication skills
          • Strong organization skills with the ability to multitask projects through from start to finish
          • Passion and understanding for entrepreneurial communities

            Keywords: WeWork, Oakland , Community Lead, Sales, Sales , Oakland, California

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