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Assistant sales manager/ Sales associate

Company: My Eyelab
Location: Oakland
Posted on: May 19, 2019

Job Description:

My Eyelab Assistant sales manager/ Sales associate support Store Managers with the sales generation. Assistant sales manager/ Sales associates are responsible for supervising and executing corporate plans and actions, creating a positive team atmosphere and increasing sales by utilizing Eyelab "Sales Process." Assistant sales manager/ Sales associates are responsible for driving the controllable contributions of their location. Assistant sales manager/ Sales associates are selling leaders and are required to meet/beat personal and store sales goals, and is expected to meet/beat productivity numbers while maintaining a high level of customer service The purpose of the position is to provide excellent customer service and assistance to patients/customers. Colleagues in this classification perform sales and customer service work. They are responsible for greeting patients, assisting patients with purchase of eyewear, providing patients with promotional information, and answering customer inquiries. The Assistant sales manager/ Sales associates perform related work as directed and will be required to meet the productivity numbers outlined. The Assistant sales manager/ Sales associate will create a customer experience for the patients. The Assistant sales manager/ Sales associate oversees eyewear quality from the in-store and/or Corporate Lab. Quality Control responsibilities include identification and resolution of recurring errors and the development of systems and solutions to eliminate errors. Assistant sales manager/ Sales associates lead by example on the sales floor and prevent walkouts/missed opportunities with the sales staff. By identifying and resolving any customer dissatisfaction as well as providing technical and sales training to the staff, the SM is charged with strengthening My Eyelab brands, by ensuring "Everyone Buys, Everyone Leaves Happy". MAJOR DUTIES & RESPONSIBILITIES Greets all customers with a warm welcome. Shows urgency in providing service to customers & satisfying their needs; attracts new customers. Explores the needs & priorities of customers & links to store offerings, including eye exam. Is attentive to details asks follow up questions for clarity and consults with Optician as needed. Performs work accurately & thoroughly. Offers perfect product solutions. Demonstrates superior product knowledge; accurately describes the features & benefits of all products using the appropriate tools. Assists customers in selecting products. Suggests improvements & recommends solutions. Shows patience & courtesy to indecisive or hard-to-please customers. Anticipates problems; explores underlying reasons for issues; strives to develop long-term solutions & ensures customers are satisfied. Possesses the ability to multi-task & demonstrates the ability to prioritize & manage time with competing priorities. Custom fits glasses & precisely places prescription in lenses. Commits to delivery date and time sets expectations for pick up seeks feedback about experience and asks for referrals. Genuinely expresses gratitude and thanks the customer. Strives to achieve exceptional results on goals & competencies. Accurately operates associate tablet & terminal, collects proper payment & retains proper change/paperwork for all transactions. Presents celebrate & educate at customer pick-up. Takes pride in the appearance of store & shows initiative to keep displays & inventory clean, attractive & organized. Secures all company assets under one's control. Informs management of potential safety opportunities. Actively participates & contributes to store meetings and morning team huddles. Possesses a can-do spirit & strong drive for results; self-motivated with a desire for continual learning & improvement. Adheres to attendance & daily timekeeping requirements. Adheres to all company policies & procedures. Sells on your feet 80%-100% of the time. Consistently maintains a proper dress code, including name tag & associate tablet. Other duties may be assigned as business needs dictate. BASIC QUALIFICATIONS High School graduate or equivalent Strong customer service skills Strong basic math skills Effective selling skills Familiarity with the point of sale system, computers & calculators Embrace new technology & change PREFERRED QUALIFICATIONS Knowledge of current store merchandise Customer service & retail experience

Keywords: My Eyelab, Oakland , Assistant sales manager/ Sales associate, Sales , Oakland, California

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